Customer Service Representative
Resume:
Loraine Blake
PO BOX *****
Portland, OR *****
ablq4b@r.postjobfree.com
EDUCATION B.S. in Health Science; Public Health concentration
Portland State University, Portland, Oregon
August 2010
Senior Project: Public Health Marketing. Collaborated with
community partner in gathering several hundred surveys
concerning the possible taxation on sugar sweetened
beverages. Served as member of Survey Leadership Team.
EXPERIENCE
Volunteer/Intern
Multicultural Integrated Kidney Education Program (MIKE Program)
Portland, Oregon (January 2010 to present)
. Serve on the Fund Development Committee and work to raise
awareness of program in the community.
. Help plan and organize two large annual fundraising events; procure
donations.
. Outreach into the community to recruit new volunteers. Create
spreadsheet of volunteers.
. Planned Volunteer Recognition Party; created PowerPoint presentation
acknowledging volunteers' contributions.
. Helped gather demographic data for a Robert Wood Johnson grant.
. Grant research team participant.
Hospital Aide, Cardiac & Medical Intensive Care Unit (CMICU)
Oregon Health & Science University
Portland, Oregon (June 2005 to February 2009)
. Provided support to the nursing staff with direct care to
critically ill patients in a fast-paced, high-stress environment of
26-bed CMICU.
. Demonstrated ability to work as part of a team; used problem
solving skills and the ability to prioritize and multi-task.
. Utilized strong interpersonal and communication skills to interact
effectively with patients and family members.
. Ordered unit supplies, stocked patient rooms, entered orders for
medical procedures in online systems, and answered phones when
Hospital Unit Coordinator was not available.
Customer Service Representative
ACS Inc., Tualatin, Oregon (2005)
. Used a computerized system to respond to customer inquiries in a high-
volume call center environment.
. Gathered information, researched/resolved inquiries, and logged
customer calls.
. Communicated appropriate options for resolution in a timely manner.
. Informed customers about services available and assessed customer
needs.
. Provided technical support for escalated calls to assure resolution
to problems.
. Assisted in implementing department goals.
COMPUTER SKILLS
Word, PowerPoint, Excel, Electronic Medical Records (EMR).
INTERESTS
Cycling, cooking, skiing, music, gardening, and jewelry making.
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