Customer Service Data Entry
Resume:
Vanessa Daniels
Pensacola, FL 32534
(H) 850-***-****
ablq49@r.postjobfree.com
Objective: To obtain a challenging, diversified and responsible position
with an organization that will provide professional growth.
Experience:
Sparks & Favor (GYN & OB Doctors) Birmingham, AL
Front Office Administrator 05/08-
07/10
o Greeted patients/Answered multi-line phone system
o Check patients in & Out
o Obtained demographic information into EMR
o Verifying of Insurance
o Sent out Medical Records
o Up keep of correspondence for Doctors
o Scheduling patients for appointments or surgeries
o Filed charts not yet transitioned to EMR
o Cash posting
o Collect payments, co-pays and deductibles for Maternity and
Gynecologist patients
o Communicates with the physician offices and insurance companies
o In charge of dividing work among staff, time off request.
o Overseeing of equipment, as well as supplies
o Data Entry Skills/Typing
o Payroll ( creating batches, proofing batches, posting batches, then
processing payroll)
o Maintained daily logs
Critical Care Systems Birmingham, AL
Reimbursement Specialist 08/06-
05/08
(Home Infusion Therapy)
o Medical Referrals/Precertification
o Responsible for posting provider retroactive payments
o Managed entering all required data into the system for tracking
reimbursement accurately and timely.
o Prepared data and keying input for various reports.
o Billing/Pre-Billing of invoices
o Posted cash from invoices sent out
o Collected monies on claims outstanding with insurance companies
o Verifying of insurance
o Data Entry/Typing
o Filing
CHCS Services Pensacola, FL
Customer Service Supervisor 05/01-
05/06
(Medical Insurance Company)
o Managed client service associates in coordinating the recruitment and
hiring of all permanent, temporary and part-time employees in the
department.
o Exercise judgment within defined practices and polices in selecting
methods for obtaining results.
Prioritized and resolved complex problems that would escalate if
necessary.
o Communicated and again acceptance of a position in moderately complex
situations.
Assisted customers either on the telephone or in person, for
insurance purposes to provide information on existing polices, answer
questions relating to procedures and policies on a case by case base.
o Effective written and verbal communication skills and strong work
ethic.
o Data Entry/Typing
o Operates independently and communicates effectively, both internally
with staff, peers and management as well as externally, with
customers.
o Met deadlines and worked well under pressure
Keegan Staffing Pensacola, FL
Staffing Coordinator 09/99-
05/01
o Answered Phones
o Set up appointments
o Ability to work in fast paced environment
o Handed out checks
o Drug Screening
o Ability to multi task and problem solve
o Skilled testing (clerical & industrial)
o Ability to utilize professional, friendly, relationship building
telephone skills and to be able to teach that ability to others as the
business grows.
o Ability to interact and communicate well with clients, management, and
the people in the field.
o Typing/Data Entry
o Accounts Payable/Accounts Receivable.
o Invoicing/Purchasing
o Conducted interviews for potential candidates
Computer Skills: Microsoft word, Microsoft Excel, Microsoft Access,
PowerPoint, Davox unison system autodial, credit cards online.
Contact this candidate