Customer Service Representative
Resume:
Danielle Smith
Lake City, SC ***60
Alternate Phone: 843-***-****
*********@*******.***
Sykes 58 commerce drive
Customer Service Representative 10/08/2008 to 3/14/2010
Confer with customers by telephone to provide information about
products and services, to take or enter orders, cancel accounts, or to
obtain details of complaints.
Keep records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve
customers' problems.
Determine charges for services requested, collect deposits or
payments, or arrange for billing.
Refer unresolved customer problems to designated departments for
further investigation.
Review insurance policy terms to determine whether a particular loss
is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim
investigation results and any planned adjustments.
Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and adjusting
bills.
Compare disputed merchandise with original requisitions and
information from invoices, and prepare invoices for returned equipment.
Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes, such as extreme weather
conditions that could increase utility bills.
South Carolina Employment Security Commission Kingstree, SC
Administrative February 14, 2007 to April 6, 2007
Assistant/Receptionist (Work
Experience)
File and retrieve corporate documents, records, and reports.
Perform general office duties such as ordering supplies, maintaining
records management systems, and performing basic bookkeeping work.
Use computers to enter, access or retrieve data, use oral or written
communication techniques.
Operate telephone switchboard to answer, screen and forward calls,
providing information, taking messages and scheduling appointments.
Greet persons entering establishment, determine nature and purpose of
visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers and public.
File and maintain records.
Transmit information or documents for customers, using facsimile
machine.
Maintain appointment calendars.
Analyze data to determine answers and questions from customers or
members of the public.
Client Logic Kingstree, SC
Technical Support Specialist April 18, 2006 to November 20, 2006
Spoke with customers by telephone to give information about ISPs.
Checked to ensure that correct changes were made to resolve
customers' problems.
Referred unresolved customer problems to correct departments for
further assistance.
Entered commands and observe system functioning to verify correct
operations and detect errors.
Maintained daily records of customer contacts and advisories.
Referred major hardware or software problems to vendors or
technicians.
McDonalds Kingstree, SC
Cashier December 18, 2003 to April 18, 2005
Received payments by cash, check, or credit cards.
Issued receipts, refunds, credits, or change due to customers.
Counted money in cash drawers at the beginning of shifts to make sure
that amounts are correct and that there is correct change.
Greeted customers entering establishments.
Maintained clean and orderly checkout areas.
Skills:
Excellent customer service & telephone etiquette.
Type 60 words per minute.
Proficient in Microsoft Office Word, Excel, Powerpoint, Outlook, &
Outlook Express.
Education: Kingstree Senior High Kingstree, SC
Diploma 2005
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