Danielle Smith

*** ******* **.

Lake City, SC ***60

843-***-****

Alternate Phone: 843-***-****

ablq1r@r.postjobfree.com

Sykes 58 commerce drive

Customer Service Representative 10/08/2008 to 3/14/2010

Confer with customers by telephone to provide information about

products and services, to take or enter orders, cancel accounts, or to

obtain details of complaints.

Keep records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve

customers' problems.

Determine charges for services requested, collect deposits or

payments, or arrange for billing.

Refer unresolved customer problems to designated departments for

further investigation.

Review insurance policy terms to determine whether a particular loss

is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments.

Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and adjusting

bills.

Compare disputed merchandise with original requisitions and

information from invoices, and prepare invoices for returned equipment.

Obtain and examine all relevant information to assess validity of

complaints and to determine possible causes, such as extreme weather

conditions that could increase utility bills.

South Carolina Employment Security Commission Kingstree, SC

Administrative February 14, 2007 to April 6, 2007

Assistant/Receptionist (Work

Experience)

File and retrieve corporate documents, records, and reports.

Perform general office duties such as ordering supplies, maintaining

records management systems, and performing basic bookkeeping work.

Use computers to enter, access or retrieve data, use oral or written

communication techniques.

Operate telephone switchboard to answer, screen and forward calls,

providing information, taking messages and scheduling appointments.

Greet persons entering establishment, determine nature and purpose of

visit, and direct or escort them to specific destinations.

Hear and resolve complaints from customers and public.

File and maintain records.

Transmit information or documents for customers, using facsimile

machine.

Maintain appointment calendars.

Analyze data to determine answers and questions from customers or

members of the public.

Client Logic Kingstree, SC

Technical Support Specialist April 18, 2006 to November 20, 2006

Spoke with customers by telephone to give information about ISPs.

Checked to ensure that correct changes were made to resolve

customers' problems.

Referred unresolved customer problems to correct departments for

further assistance.

Entered commands and observe system functioning to verify correct

operations and detect errors.

Maintained daily records of customer contacts and advisories.

Referred major hardware or software problems to vendors or

technicians.

McDonalds Kingstree, SC

Cashier December 18, 2003 to April 18, 2005

Received payments by cash, check, or credit cards.

Issued receipts, refunds, credits, or change due to customers.

Counted money in cash drawers at the beginning of shifts to make sure

that amounts are correct and that there is correct change.

Greeted customers entering establishments.

Maintained clean and orderly checkout areas.

Skills:

Excellent customer service & telephone etiquette.

Type 60 words per minute.

Proficient in Microsoft Office Word, Excel, Powerpoint, Outlook, &

Outlook Express.

Education: Kingstree Senior High Kingstree, SC

Diploma 2005

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