Customer Service Manager
Resume:
Talitha Reyes
Waterloo, Ia *0701
*******@*****.***
Mobile: 319-***-****
OBJECTIVE: Experienced in over nine years in Marketing, and Administrative positions. Creative
problem solver with ability to resolve conflict, improve morale and consistently exceed
expectations. I am looking for a position where I can utilize my skills in all Microsoft and business
programs and interact with customers in a fast paced business environment.
09/05/09-12/6/09 Hy-Vee Food stored Waterloo, Ia
Cashier/ Courtesy/ Customer Service
Helped customers locate items in the store. Stocked shelves, was responsible for the cash
register at the beginning and end of each shift making sure the till was correct. Assisted with drive
up, and maintenance of the store while giving customer satisfaction.
5/08-12/08 Cbe Group / Dept. Of Education Waterloo,Ia
Collections Representative
Collected on a government contract for the Dept. Of Education collecting on Federally defaulted
student loans. Set up Rehabilitation payment plans. Used Innovis, Esystems, and Accurint as well
as other tools to skip trace the borrower. Consistently maintained contact with the customer on
payments by credit card, checking account and or money order meeting monthly goals becoming
the top "rookie of the month" 3 months in a row.Consistently exceeding my goals and answering
any questions about benefits of the rehabilitation program to the borrower.
10/05-4/2007 Strategia Marketing Largo, FL
Asst.Manager/Vacation Coordinator/MPR
Oversaw thirty representatives, Merchant verification, and Vacation coordinator.Data Entry and
exceptional Customer Service.
6/2005-10/2005 TruGreen Chemlawn Plant City, FL
Sales Associate/Retention/Data Entry/Customer Service
Increased revenue as much as $16000.00 a month for new services. Educated existing
customers on new services and products recommended. Notated customer accounts and set up
Service calls. Filed Financial hold customers and callbacks. Conducted Quality Assurance calls to
inquire on our service.
5/2005 - 10/2005 Mobile Media Atlanta, GA
Field Manager
Worked As a Field Manager at the Ritz Carlton's "Speaking Of Women's
Health " event for Cadbury Schweppes. Also at the Susan G.Koman "Race for the Cure"
distributing premiums, interacting
With clientele and consumers, taking a minimum of 45 pictures per hour. Sent event report to
Marketing Manager. Oversaw Brand Ambassador.
4/2004 - 11/2004 Mobile Media Atlanta, GA
Assistant Field Manager
Worked as an Assistant Field Manager on "The Thrilling American
Grilling and Tailgating Tour. " Assisted in a daily two hour set up of
four pop up tents, speaker/microphone system, two outdoor grills,
outdoor cooling system and more. Oversaw local temps that were hired
when traveling to local markets within a 250 mile radius of Memphis
Tennessee. Mapped out areas of travel daily, and completed end of day
reports and pictures to recap events to send to Marketing Managers
3/2004 - 4/2004 Mobile Media Atlanta, GA
Brand Ambassador
Independent Contractor/ Brand Ambassador on the women's
and men's NCAA Final Four Hoop City in Orlando, Atlanta and ending in
New Orleans. Set up a 35 foot inflatable Cingular tent, cellular kiosk,
full size basketball hoop and more. Distributed promotional items such
as cell boost chargers, on-slip cellular mats etc.
2/2003 - 3/2003 Synergy Marketing New Jersey
Brand Ambassador
Worked as a Brand Ambassador for the " Got Milk/ Shake Stuff Up Tour"
Assisting in the recruitment of potential can dates/ contestants for
The Rolling Stones magazine. Assisted in daily break down of the
event, as well as traveling to different locations around the Tampa Bay
area.
EDUCATION: 8/2001 Sarasota School Of Massage Therapy US-FL-Sarasota
Certification
Took classes on Myology, Anatomy, Biology, Kineseology, and
Physiology. Practiced different massage modalities and incorporated them into student clinic.
6/2000 West High School US-IA-Waterloo
High School or equivalent
Took General education classes. Participated in all women’s small group
and chorus.
1998 Clearfield Job Corps Center US-UT-Clearfield
Certification
Worked in a trade environment learning culinary arts skills. Also
Attended general education college classes.
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