Customer Service Manager

Brandi Duncan

*********@*****.***

P.O. Box **** Lebec, CA 93243 Home (661)248-

6594

[pic]OBJECTIVE

To obtain employment with a company that can offer longevity,

security, and advancement within the job.

HIGHLIGHTS of QUALIFICATIONS

0 13 years experience in the field of Customer Service

0 Ability to effectively multitask

0 Dependable, hardworking, efficient, and highly reliable

0 Adhere to company standards and policies

0 Positive influence in the work environment

0 Non-profit work

SKILLS and ABILITIES

0 Customer Service

0 Data Entry

0 Invoicing

0 Quickbooks

0 A/R & A/P

0 Managerial/Supervisory Duties

0 Multi-line phones

0 Type 50 WPM

EXPERIENCE

Co-Manager/Supervisor

Responsible for large quantities of money which is to be counted at the

beginning and end of shifts. Answering customer's questions and conferring

with them in regards to policies, procedures, complaints and orders.

Maintain knowledge of current sales and promotions, policies, and security

practices.

Front Office Secretary

Provide assistance to any persons in need of aide. Use of fax, copy and

scanning machines. Juggle multi-line phones and answer inquiries regarding

resource services provided by the company. Use of computer programs, all to

include Microsoft Publisher, Excel, and Word.

Design letterheads, calendars, and brochures. Customer service, including

dealing with needy families within the community.

Teachers Aide

Provide extra attention to students with needs. Tutor and assist children

to help master assignments and to reinforce learning concepts presented.

Supervise students in classrooms, halls, cafeterias, school yards, and

gymnasiums. Enforce administration policies and rules governing students.

Observe students performance, and record relevant data to assess progress.

Discuss assigned duties with classroom teachers to coordinate instructional

efforts.

WORK HISTORY

Secretary Family Resource Center Current

Teachers Aide/Severe Newhall School District 2008-

Current

Teacher/Librarian Aide El Tejon School District 2006-2008

Customer Service and Harley Davidson Credit 2004-

2006

Data Entry

Cage Cashier/ Carson Station Casino 2002-

2004

Hard and Soft Count

Office Manager Valley Glass 2000-2001

Co-Manager Wendy's 1997-2000+

EDUCATION

Carson High School Diploma 1996

University of Phoenix-Axia Psychology/Drug & Alcohol Counseling

2006

VOLUNTEER WORK

Started volunteering for the Boys and Girls Club of Kern County in 2009. In

charge of money collected and customer service. Continued with my

volunteering, however moved on to the Mountain Communities Family Resource

Center at the beginning of 2010.

REFERENCES

References and recommendation letters can be provided upon request.

Contact this candidate