Manager Customer Service
Resume:
Meikesha Kuumba
**** ******* *** ****: 209-***-****
Tracy, CA 95376
Objective
To secure a position within a stable company, with opportunity for advancement.
Experience
Over 20 years of work experience in various disciplines, within various sized organizations and a proven ability
to succeed in different environments, with or without supervision.
Work H istory
November 2009 – Present
VOLT WORKFORCE SERVICES, Stockton, CA
PERSONNE L ASSISTANT / RECEPT I ON IST
Responsibilities: customer service (first point of contact for all customers{employees, clients and vendors}, via
telephone or in person); P re screen candidates effectively according to the goals and focus of the branch ; resolve
a ll temp employee issues; responsible for processing any referral bonuses and other employee benefits
accurately and in a timely fashion ; maintain database of all temp employees; assist in all recruiting efforts;
assist clients in initial steps of filling a job requisition; filing; reference checking; verifying social security
n umbers; background screening; maintain branch employee schedules, administer employee testing, etc…
January 2006 – July 2008
HAMPTON I NN, Tracy, CA
N I G H T AUD I TOR
Responsibilities: posts and balances previous day’s receipts; balance and t ransfer credit card t ransactions; run
reports of all financial t ransactions for each business day; answer incoming phone calls (making reservations
and answering hotel related questions); t ransfer calls for guests and all hotel employees; assist in-house guests
w ith reservations and other inquiries; resolve guest complaints/issues; check-in/check-out guests and process
payments, etc.
February 2002 – January 2003
Holiday Inn, Tracy, CA
N I G H T AUD I TOR
Responsibilities: posts and balances previous day’s receipts; balance and t ransfer credit card t ransactions; run
reports of all financial t ransactions for each business day; answer incoming phone calls (making reservations
and answering hotel related questions); t ransfer calls for guests and all hotel employees; assist in-house guests
w ith reservations and other inquiries; resolve guest complaints/issues; check-in/check-out guests and process
payments, etc.
April 2000 – July 2001
BLAZE NETWORK PRODUCTS
Meikesha Kuumba
BENE F I TS MANAGER/ H R REPRESENTAT I VE
Responsibilities: managing, planning and administering corporate benefits plan; conducting open enrollment
p rocess, new hire orientations, and exit interviews and maintaining personnel files (address changes, job
changes, disciplinary actions, etc.); creating an organization of company exclusive retention plan; track
workers’ comp injuries/information, complete unemployment, disability, LOA’s, FM LA, etc. claims processes
and paperwork; build/maintain strong partnership w/management staff to reconcile employee
complaints/issues, as well as build morale, etc.
August 1998 – April 2000
TRANSMETA CORPORATION, Santa Clara, CA
H R RE PRESENTAT I V E/BENE F I TS ANALYST
Responsibilities: managing, planning and administering corporate benefits plan; conducting open enrollment
p rocess, new hire orientations, and exit interviews and maintaining personnel files (address changes, job
changes, disciplinary actions, etc.); creating an organization exclusive retention plan; track workers’ comp
i njuries/information, complete unemployment, disability, LOA’s, FMLA, etc. claims processes and paperwork;
employee relations, etc.
July 1997 – August 1998
SPECTRA-PHYSICS LASERS, INC., Mountain View, CA
H R SPEC IAL IST
Responsibilities: Assisting HR Manager in all aspects of Human Resources, conducting new hire orientations;
assist with benefit administration and new employee enrollment; maintaining all personnel files; process all
personnel changes (address, job ti tle, pay, discipline, etc.); t rack EEO information; HRIS data entry and report
w riting, maintain legal compliance of forms and processes for our dept., assist in open enrollment and annual
performance review processes; recruiting support; assist in coordinating company sponsored events; point of
contact for all employee employment related inquiries, etc.
November 1993 – June 1997
MFS DATANET, INC., San Jose, CA
H R SPEC IAL IST/AD M I N ISTRAT I VE ASSISTANT TO D I RECTOR OF H R
Responsibilities: managing executive calendars; coordinating travel arrangements; coordinating internal and
external meetings and conferences; scheduling appointments; preparing and proofreading correspondence;
developing and maintaining recordkeeping and filing systems; sorting and distributing departmental mail;
preparing expense reports; office supply monitoring and ordering; assist in planning and monitoring department
budget; escorting visitors and screening incoming phone calls; plan and oversee department luncheons; liaison to
other departments; assist HR Manager in all aspects of Human Resources, etc.
Meikesha Kuumba
Skills
o Proficient in Microsoft Office applications
o Able to manage multiple tasks simultaneously
o Ability to function well in a team environment as well as work independently
o Demonstrated experience in the area of HR/Benefits, and Office Administration
o Strong verbal/writ ten skills
o Typing: 50-55 wpm
o Able to learn new skills/systems quickly and use efficiently
o Cash handling
o Switchboard
Education
Central Independent High School, San Jose, CA 1989
San Joaquin Delta College - Courses relevant to Bus. Administration and HR Management
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