Patrick S. Thompson

**** ********** ***** . *********, ** 37221

Cell: 615-***-**** . ablpx2@r.postjobfree.com

SUMMARY

Marketing . Sales . Business Development . Sales Management

A career-minded individual with excellent communication skills, as well as

refined analytical and resolution tools. Goal-oriented with a high level

of motivation, professionalism and success-minded attitude. An individual

with personal and professional integrity that has been cultured through

education, personal relationships and professional capacities.

Talented professional offering over ten years of successful sales and

marketing experience. Adept in business development with strong sales

process, presentation, communication and problem solving skills. Looking

to apply expertise in a sales, marketing or retention role within an

industry-leading organization.

RELEVANT EXPERIENCE

TRUGREEN Nashville, TN

STAR - Senior Territory Account Representative 2009 - PRESENT

. Face-to-face client relations

. Inside and outside sales of products and services

. Problem-solving/ retention

. Territory management - Report and address issues/observations with

Branch, Sales and Production Managers to insure quality of service and

customer satisfaction

. Attain or exceed weekly new customer revenue quotas

EXPLORE CHANNEL Tulsa, OK

Director of Sales 2008 - 2009

. Market and develop product to grow awareness, value and relationships

in the region Explore Channel serves

. Oversee limited advertising sales on Explore Channel programming,

website and lobby print material

. Coordinate and solicit content and messaging from legislators, state

notables/celebrities and the tourism board and Convention and Visitors

Bureau

DIGI-LUMEN TECHNOLOGIES, L.L.C. Tulsa, OK

Director of Business Development 2005 - 2007

. Product Management from inception to market

. Responsible for implementation, coordination and management of

marketing

. Solicitation, presentation and preparation of RFP to public and

private entities for multi-million dollar product implementation

. Research market trends and develop marketing strategy

. Determine high level approach to solving client needs and to

converting business

. Lead generation and prospecting

. Generate and maintain pipeline

. Oversee sales staff and evaluate key performance indicators

. Perform quarterly ROI analysis and forecasting

. Participation in local associations relevant to specific platforms

SOLARAY CORPORATION Tulsa, OK

National Account Manager 2004 - 2005

. New account sales: (B2B) through cold-calling, networking and

generating leads from prospecting and tradeshows

. Retention of existing customers through problem-solving, creative

restructuring of accounts and actively addressing customer concerns

. Maintaining high standards of service and presentation of products

within established territories

Patrick S. Thompson

7044 Northridge Drive . Nashville, TN 37221

Cell: 615-***-**** . ablpx2@r.postjobfree.com

TRUGREEN CHEMLAWN Oklahoma City, OK

Customer Retention Manager 2003 - 2004

. Supervised customer service representatives for quality assurance

. Developed improved efficiency for "call ahead" customer contact by

implementing incentive strategies and addressing customer issues

. Communicated with a diverse customer base to resolve issues and retain

business

. Defined and implemented solutions to resolve complaints branch-wide

. Analyzed consumer trends and coordinated efforts to improve service

with other department managers

. Routinely exceeded a monthly goal of 20% retention rate of contacted

canceled customers

ST. ANTHONY HOSPITAL Oklahoma City, OK

IRB Coordinator 2000 - 2001

. Reviewed all protocol submissions for clinical trials requesting to be

conducted in any of four hospitals under Institutional Review Board

governance

. Served as liaison between investigator, IRB Board members, hospital

administration and hospital attorneys

. Maintained all correspondence with physicians regarding active studies

. Monitored active trial studies to insure patient rights and

confidentiality as required by the IRB and federal regulation

. Conducted review for renewal of ongoing studies

. Assisted Medical Staff department in CME credentialing and

correspondence with staff physicians

SOFTWARE PROFICIENCY

High levels of working knowledge in Word, Excel, PowerPoint, Outlook, Adobe

Reader, Corel DRAW and Multiple CRM/Database Software (SalesForce,

MedStaff, FileMaker Pro and ServiceMaster Proprietary CRM Software).

EDUCATION

UNIVERSITY OF OKLAHOMA

HEALTH SCIENCES CENTER Oklahoma City, OK

Master of Health Administration, Coursework 1999 - 2002

OKLAHOMA STATE UNIVERSITY Stillwater, OK

Master of Arts, 1994 - 1998

Philosophy - Concentration in Applied, Biomedical and Organizational Ethics

TRINITY UNIVERSITY San Antonio, TX

Bachelor of Arts, 1989-1993

Philosophy

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