Service High School
Resume:
Darlene Calogero
Gautier, MS *9553
OBJECTIVE
To bring to your organization enthusiasm, dedication,
responsibility, and good work ethic combined with a desire
to utilize my skills obtained through experience in the
following areas: guest service consisting of players club
and special events, shipping and receiving, management,
restaurant, housekeeping, groundskeeper, sheet metal
mechanic, retail and installation.
EXPERIENCE
Nov. 2005 to IP Casino Resort & Spa
March 2009 IP Rewards Representative
Provided guests with prompt, courteous and efficient
service.
Resolved guests issues involving account discrepancies, complaints
and Host-Players Club issues.
Filled in for IP Rewards Lead Representative on days off and
vacation.
Ensures a maximum level of guest service and satisfaction is
achieved and maintained.
Resolved guest conflicts, which relate to IP Rewards Player's
Club.
Helped with Special Events making welcome packages and working
registration.
Greeted and enrolled Tour & Travel guests as required.
April 2005 to Grand Casino Biloxi
August 2005 Connection Center Representative
Provided guests with prompt, courteous and efficient
service.
Resolved guests issues involving account discrepancies, complaints
and Host-Players Club issues.
Ensures a maximum level of guest service and satisfaction is
achieved and maintained.
Resolved guest conflicts, which relate to IP Rewards Player's
Club.
Helped with Special Events making welcome packages and
working registration.
Greeted and enrolled Tour & Travel guests as required.
May 2002 to Brown Sheet Metal
January 2005 Laborer
Installed and built air ducts as ordered. Prompt and
efficient service calls for heating and air.
Installed home gutters in a timely manner.
January 1998 Magnolia Traditions
to April 2002 Shipping and Receiving
Packaged and palletized orders daily. Loaded and unloaded
freight trucks. Ordered all packaging material as needed.
Built wood working material and painted as ordered and
shipped. Inventory was completed and logged monthly.
EDUCATION
1979 Graduate, Moss Point High School, Moss Point, MS.
2005-
Present Attended numerous casino training classes programs, IGT, CMS
systems.
SUMMARY
I have 5 year's casino experience in Guest Services, Players Club,
Special Events and Tour and Travel. I would like to work
with a company that can utilize my skills and experience.
My customer relation skills can be utilized to smoothly
handle customer complaints and improve company image.
Contact this candidate