Customer Service Administrative Assistant

Juanicia Everett *

**** **** ****** 706-***-**** (H)

Columbus, GA 31909 706-***-**** (C)

***********@*****.***

Juanicia L Everett

Education

**** - ****

Columbus State University

Columbus, GA 31907

MPA-Government Administration

Inducted into Pi Alpha Alpha Honor Society

Member of the National Scholars Honor Society

Member of Who’s Who among Students in American Universities and Colleges 2009

Kean University

Union, NJ 07083

BA Political Science

Dean’s List

Member of Who’s Who among Students in American Universities and Colleges 1998

Employment

May 2006 – Feb 2010

WomenCare P.C. Columbus, GA 31901

Senior Medical Administrative Assistant- Administrative Assistant, strict implementation of administrative policies,

answered phones, arranged meetings, input and updated demographics in electronic chart, screened calls and took

messages as appropriate, medical records clerk, customer service, verified insurance information, drafted

correspondence, scheduled patient appointments, collected co-pays and deductibles, advised of collection and overdue

amounts, coordinated with outside facilities for continued patient care, kept list of needed supplies, scheduled lunches

with pharmaceutical representatives, reduced no show rate by implementing no show/cancellation fee, created front

office handbook, trained new employees, and other duties as assigned.

June 2001 – June 2005

Monmouth Medical Center Long Branch, NJ 07740

Patient Access Representative- Customer service, verified insurance information, assisted Supervisor with various

duties and responsibilities, pre-certified certain services, verified and updated demographical information, coordinated

with other doctor’s offices, hospitals and skilled nursing facilities, trained new employees, bed scheduler, registered

patients for testing, and other duties as assigned.

May 1998 – June 2001 Full time

June 2001 – Dec 2005 Part time

Supervising Personal Assistant to Mr. Frankie Darden

Supervisor, Administrative Assistant, wrote memoranda and correspondence, created budget, interviewed and selected

new hires and interns, made employee work schedules, paid bills, kept personal calendar, scheduled all appointments

and meetings, created work calendar during tax season, kept physical training schedule, created menu to adhere to

calorie requests, and other duties as assigned.

Skills

Microsoft Word, Excel, and Powerpoint

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