Manager Project
Resume:
SUE A O'CONNOR, PMP
**** * ******* *** ( Boise, ID 83703
ablpqk@r.postjobfree.com
OBJECTIVE
A leadership position requiring strong skills in project management,
quality assurance, team leadership skills, and customer relationships in
order to maintain strategic direction and manage tactical execution of
projects and personnel resources.
QUALIFICATION SUMMARY
Project Management (PMP) QA Testing- Scripts & Staff Management
Protocol
Customer Service Regional Training Manager Staff Performance
Evaluation
System Analysis & Managing High Risk Staff Development &
Selection Projects Training
Cost / Benefit Analysis Help Desk Manager Conflict Resolution
Medical Insurance Amysis processing Facets processing
application application
PROFESSIONAL EXPERIENCE
Configuration Department Manager-
Unisys - Boise, ID Mar 2009 - Present
. Managed staff of 4 business analysts
. Ensure resources and works are in alignment with senior
management priorities and business objectives.
. Challenge team to strive for results and quality. Created
Behavioral Action Plans for all employees.
. Communicate department and project status and business impacts to
business area and senior management.
. Perform trouble shooting systems applications.
. Determine testing requirements for project. Design test plans and
conduct system integration testing
. Act as Testing Manager on current implementation project
. Handle multiple small projects concurrently.
. Develop work plans for project testing tasks, including scheduling and
coordinating activities of other team members to produce deliverables.
. Monitor progress of implementation schedules and redirects efforts
when project goals are not being met.
. Facilitate discussions with users to analyze business requirements and
recommend solution options using interviews, document analysis, team
meetings, white boards, business process descriptions, scenarios,
tasks and workflow analysis.
. Act as a liaison between IT and the end user of business application
systems.
. Identify opportunities to improve multiple business areas'
productivity.
. Enter changes to software, subsystems and user-maintained tables.
Project Manager & IT Operations Support Analyst -
Blue River Consulting, Inc - Assurant Health- Boise, ID
2005 - Jan 2009
Project Manager Duties included:
. Define the project plan, scope, work breakdown structure, schedule,
risk, and deliverables that are in alignment with the project goals
and objectives.
. Coordinate acquisition of needed resources.
. Define responsibilities, assign tasks and target dates and track task
completion.
. Communicate with written and verbal status, business impacts and
system changes to team members, business partners, sponsors,
management and other interested parties.
. Prepare and complete written documentation according to the current
Company methodology including project plans, risk plans, resource
plans and status reports.
. Track issues and resolution of issues throughout the life-cycle of the
project; research and analyze options and make recommendations to the
appropriate decision-makers.
. Analyze and manage risks throughout the project.
. Provide leadership and coaching to team members.
. Coordinate post-project review and communicate lessons learned.
. Understand the business objectives, and ensure that team members also
understand them.
. Manage project specific requirements and expectations.
. Provide input for system and process improvements.
. Apply PMI and Assurant Health IT standards, policies, and procedures.
Business Analyst Duties included:
. Document existing and new business workflows. Analyze problems in
existing processes for modification.
. Work with business training areas to communicate changes to existing
workflows.
. Perform trouble shooting systems applications.
. Determine testing requirements for projects. Design test plans and
conduct unit/acceptance testing
. Act as Testing Manager on projects as needed.
. Handle multiple small projects concurrently.
. Develop plans for project tasks, including scheduling and coordinating
activities of other team members to produce deliverables.
. Monitor progress of implementation schedules and redirects efforts
when project goals are not being met.
. Facilitate discussions with users to analyze business requirements and
recommend solution options using interviews, document analysis, team
meetings, white boards, business process descriptions, scenarios, task
and workflow analysis.
. Act as a liaison between IT and the end user of business application
systems.
. Identify trends/patterns; facilitate root cause analysis; recommend
solution alternatives.
. Coordinate with IT staff to implement system enhancements to resolve
production issues and problems, and to define roles and
responsibilities for production support.
. Identify opportunities to improve multiple business areas'
productivity.
. Enter changes to software, subsystems and user-maintained tables.
IT Manager/ BSI (Business System Integration) Manager -
Assurant Health - Miami, FL 1996 -
2005
Department Manager Duties included:
. Managed staff of 10+ project specialists, business analysts and
project managers
. Ensure resources and work are in alignment with senior
management priorities and business objectives.
. Provide leadership and direction to staff using Performance
Improvement Plan techniques
. Establish a cohesive team that understands the strategic
direction of the company and their role in the direction
. Build relationship with team and business partners at the
manager level and above.
. Adheres and execute HR policies as situation dictate.
. Conducts performance reviews of all staff and provides timely
feedback.
. Challenge team to strive for results and quality. Created
Behavioral Action Plans for all employees.
. Communicate department status and business impacts to business area
and senior management.
. Participate in annual staffing forecasting process and year end
compensation review process
Project Manager Duties included:
. Ensure the project plan, scope, work breakdown structure, schedule,
risk, budget, and deliverables are in alignment with the project goals
and objectives.
. Identify resource skills, effort, and timeframe needed for a given
project.
. Coordinate acquisition of needed resources.
. Define responsibilities, assign tasks and target dates and track task
completion; coordinate assignment dependencies within the team as well
as with other teams and projects.
. Communicate status, business impacts and system changes to team
members, business partners, sponsors, management and other interested
parties.
. Prepare and complete written documentation according to the current
methodology including project plans, organizational charts, risk
plans, resource plans, financial plans and status reports.
. Track issues and resolution of issues throughout the life-cycle of the
project; research and analyze options and make recommendations to the
appropriate decision-makers.
. Analyze and manage risks throughout the project.
. Provide leadership and coaching to project team members.
. Facilitate team participation, conflict resolution and consensus
building.
. Present questions that stimulate ideas and discussion among team
members.
. Coordinate post-project review and communicate lessons learned.
. Maintain and apply business knowledge.
. Understand the business objectives, and ensure that team members also
understand them.
. Ensure alignment of business and technology strategies.
. Provide input for system and process improvements.
. Apply Assurant Health IT standards, policies, and procedures.
. Ensure that overall project change, schedule and quality control are
integrated into the project management process.
. Adhere and comply with project change management methodologies and
reporting requirements.
MIS Project Analyst II -
Assurant Health - Dublin, OH
1995 - 1996
Regional Training Specialist -
Assurant Health - Boise, ID 1989 -
1995
Regional Audit Specialist
Assurant Health - Boise, ID 1985 -
1988
SELECTED ACCOMPLISHMENTS
Project Management Selected by senior leadership to convert Small Group
Conversion business from outdated legacy system to Facets
processing application, which was the new corporate
processing system. This conversion required cross
functional teams as well as cross site teams. Utilized MS
Project to define functional requirements, manage tasks
and action plans, track timing, cost and status of
deliverables, identify critical path and develop risk
mitigation strategies. Result: Project was completed on
time within budget in 4 months while continuing to be the
active manager of the BSI analyst team. This was the only
successful conversion to this system. Due to a change in
corporate direction, this block of business was later re-
converted back to the legacy system. I was also
responsible for that conversion.
Cross-Functional Effectively combined and managed three separate units as
one unit at the request of upper management. This
included the introduction a higher level of expectations
around some very basic disciplines including time
reporting, work forecasting, project management, and
customer relationship management. This was needed to
adapt to company culture and the project management
process. Result: This unit was rated in the top 98% for
responsiveness and customer service. This team became
cohesive and result oriented based on strong leadership
qualities and mentoring. This unit interacted with other
Business Support units in other regions of the country.
Relationship As a supervising member in the IT organization, cross
management relationships are instrumental in
communication in a successful department. Result: I
created a widely distributed detailed weekly
communication that is still used today to inform
management and the business areas of system and process
changes.
EDUCATION
IDAHO STATE UNIVERSITY, Pocatello, ID
General studies
Concentrations: Medical Technologies
PROFESSIONAL DEVELOPMENT
Certified Project Management 7 Habits of Highly Effective
Professional (PMP) People
Personalysis Management - Personality Aubrey Daniels - Behavioral
assessment tool Management and assessment
COMPUTER SKILLS
Business Analysis Tools: MS Project, Visio
General: MS Office - Word, Excel, PowerPoint, Outlook, NetMeeting
Rational suite - Test Manager, ReqPro, Clear Quest
Database Knowledge: Oracle, Golden, Exposure to SQL Queries at a
beginner level
Management
Team Leadership
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