Customer Service Human Resources

Maria Castillo

**** ******* ( Kyle, TX ***** ( 512-***-**** ( ablpqi@r.postjobfree.com

OBJECTIVE

Seeking a position as an office manager or administrative role where I can

use my current abilities and gain new skills and knowledge. I am highly

skilled with knowledge of HR practices and business acumen.

Expertise in:

* Customer Service * Problem Solving *

Organization & multi-tasking

* Written and oral communication * Interpersonal Skills *

Facilitation

WORK HISTORY

Cathedral School of St. Mary's - Austin, TX

07/10-

present

Office Administrator

. Manage the Office of Admissions and records for Cathedral School of St.

Mary with student enrollment of students Pre k through 8th grade.

. Provide database management for admissions and registration. Schedule

training and testing, deliver report cards, and oversee enrollment of

extra -curricular activities.

. Maintain accurate records for all student files.

. Screen and interview candidates for teaching and substitute positions.

H-E-B - Austin, TX 09/06 - 09/08

Human Resources Generalist

. Facilitated advanced leadership workshops and seminars for over 1200

Partners at every level from overnight stockers to top store leaders that

enhanced skills based in competencies such as; Human Resource

development, Conflict Management, Coaching and Feedback, and Leadership

development.

. Promote and strengthen employee relations by actively listening and

appropriately responding to employee concerns in a timely manner,

conducting investigations, and coaching management on appropriate level

of action.

. Consulted with and provided advice and training to management at all

levels on employee relations topics, including progressive discipline,

employee complaints and grievances, and performance management.

. Responsible for career pathing leadership development involving

selection, training, and development for all Central Texas Region

department managers; over 800 leaders.

H-E-B- Austin,TX 09/03- 09/06

Human Resources Associate

. Establish HR initiatives, design projects and action plans to achieve

desired results: succession planning, employee retention program, and

effective management training.

. Conducted and coordinated various training programs such as, new hire

orientation, guidelines and procedures, and diversity.

. Recruited and selected internal employees for retail management

trainee program.

. Managed college recruiting/external organization branding. Built solid

and effective relationships on

campus to increase external applicant pool for executive management

training program.

Maria Castillo

5351 Hartson ( Kyle, TX 78640 ( 512-***-**** ( ablpqi@r.postjobfree.com

H-E-B- Austin,TX 06/02- 09/03

Administrative Assistant

. Draft and prepare routine and complex correspondence, reports, and

documents for five Regional Directors.

. Plan and preparation for regional meetings.

. Manage and maintain calendars and schedules.

. Established and maintains electronic records management system for all

incoming and outgoing correspondence

VOLUNTEER EXPERIENCE

BIG BROTHERS BIG SISTERS- Austin, TX

June 2010-present

ST. EDWARD'S UNIVERSITY, DISCOVER HR LEARNING GROUP - Austin, TX 2009 -

present

CONCORDIA UNIVERSITY, GUEST LECTURER for Undergrad Business/HR class

FALL 2009

EDUCATION

St. Edward's University

Masters of Arts, Human Services

Organization Development & Training

St. Edward's University

Bachelor of Arts, Business Management

Minor- Communications

TECHNICAL SKILLS

MS Office Suite (Word, Excel, Powerpoint, Outlook, PeopleSoft, ADP HR

Profile)

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