Customer Service Sales
Resume:
Toni Stewart
Columbus, Ohio 43229
***********@*****.***
Tel: 614-***-****
Objective
Customer Service Representative
Education
****-**** ********* ** ******** Administration. Ohio Dominican University, Columbus, Ohio.
Computer and Other Skills
Competent in all areas of Microsoft Office, including Excel spreadsheets and Access databases. 8 years of
experience in keyboarding, data entry, and office practices and procedures. Also skilled at operating office
equipment (copier, printer, fax machines, etc). Skilled at handling customer concerns and issues. Great at Sales.
Wonderful Interpersonal Skills, However professional as well as polite. Experience with bookkeeping activities at
my grandmother’s church, including the conversion from paper-based to computer-based accounting. Have taken
courses in accounting, finance, and computer science.
Work Experience
Customer Service/Risk Operation Analyst (October 2008 – August 2010)
JP Morgan Chase, 1111 Polaris Parkway
Analyzed accounts for fraudulent activity.
•
Answer customer (business and personal) inquiries about their accounts as well as recent debit card activity.
•
Made proper decisions on whether to open, close, or reissue debit cards.
•
Maintain up-to-date knowledge of the features and benefits of all bank products and services, related
•
documentation and account processing procedures; Maintain current awareness of competitive products and
pricing.
Participated in implementing innovative ideas for team and departmental improvements.
•
Customer Service/Online Banking Agent (July 2003 - October 2008)
National City Bank, 4661 e Main street
• Answer customer (business and personal) inquiries about their accounts.
• Professionally provided written communications to customers via email. Thus, providing information about
their accounts, solutions to their concerns, and information on products and services that may be beneficial
to the customer (sales).
• Professionally provided verbal solutions to consumers concerns.
• Assist customers with online banking and bill pay functions. Such as navigating the company website, setting
up/cancelling internet bill payments, transferring funds between accounts via online, updating contact
information, online account service requests.
• Exceeded company and departmental sales goals/quality goals consistently.
• Worked with upper management to establish creative, innovated ways to motivate co-workers to improve
their production as well.
Maintain up-to-date knowledge of the features and benefits of all bank products and services, related
•
documentation and account processing procedures; Maintain current awareness of competitive products and
pricing.
Awards and Accomplishments
• Awarded a Sales Champion Trip to Marco Island Florida May 2008
• Promoted to the National City Bank Cash Crew in January 2007.
• Awarded an Sales Champion Trip to Nassau, Bahamas April 2007
• Promoted to Online Banking Support May 2005
• Awarded an Sales Champion Trip to Old San Juan, Puerto Rico April 2007
• Participate in the National City Partnering for success : Sponsor Role
• Also a National City Mentor
Volunteer Work
Liberty Elementary School
2949 s 18th street
Columbus, Ohio 43232
Duties: Assisted Teachers
Ohio Avenue Elementary School
505 s Ohio Avenue
Columbus, Ohio 43205
Duties: Assisted Teachers
Interests and Hobbies
• Poetry
• Health/Fitness
• Cooking
• Reading
• Mentoring the youth in the community
• World Peace
• Music
Contact this candidate