Customer Service Representative
Resume:
MICHAEL PEERY
Columbus, Ohio 43026
[pic]
Customer Service Specialist
A highly experienced customer service representative. Experience
includes supervising and training new employees. Coached teams of up to 18
agents and maintained successful metrics. Produced multiple 100%
graduation rates as trainer. Provided excellent customer service in a
variety of different settings.
QUALIFICATIONS
. Graduated with Associates Degree 6/9/07
. Developed experience in different customers service settings
. Worked independently and as member of a team with a variety of
different projects.
PROFESSIONAL EXPERIENCE
Teleperformance USA, Columbus, Ohio 2004-Present
Customer Service Representative/Trainer/Supervisor/Quality
Control/Reporting Analyst
. Trained incoming classes, led team of up to 18 agents, performed
interviews for new employees.
AMERICA ONLINE, Columbus, Ohio
2003-2004
Customer Service Representative
. Responsible for registrations of new customers, actively targeted metrics
on consistent basis.
LINDEY'S POLARIS GRILL, Columbus, Ohio
2001-2002
Server - Trainer
. Supervised closing procedures of service stations and restaurant,
excelled at training incoming servers.
COZYMEL'S COASTAL GRILL, Columbus, Ohio 1997-
2001
Server - Bartender - Trainer
. Managed registers while responsible for cash drawer, regulated incoming
bar inventory process.
SINCLAIR COLLEGE LIBRARY, Dayton, Ohio 1995-
1997
Media Assistant
. Guided customers through research process utilizing appropriate media
technology, organized media for optimal presentation for large groups.
EDUCATION
COLUMBUS STATE COMMUNITY COLLEGE, Columbus, Ohio, 2007
Major: Nuclear Medicine Technology
THE OHIO STATE UNIVERSITY, Columbus, Ohio, 2000
SINCLAIR COMMUNITY COLLEGE, Dayton, Ohio, 1995-1997
Contact this candidate