Customer Service Sales
Resume:
Erica Andrews Crosby
Mobile, AL 36618
ablppb@r.postjobfree.com
Career Objective: To secure a position where my existing skills
in the areas of administration,, customer
service, finance and sales can be utilized
by a progressive and innovative company, a
position where my ability to communicate with
a diverse client group in a friendly and
diplomatic manner can be put to good use.
Achievements: Associate of the Month February 2001, Promoted
from Customer Service Representative to
Business Analyst January 2002, Promoted from
Customer Service Sales to Data Analyst
January 2010.
Education: University of South Alabama
Mobile AL
Bachelor of Arts - Sociology
Faulkner State Jr. College
Bay Minette AL
Associate of Arts and Science - Sociology
Employment History:
January 2010-Present Carlisle Medical Pharmacy
Mobile, AL
Data Analyst
. Data Entry of pertinent and confidential
patient information.
. Team Leader of Data Entry Team.
. Responsible for syncing patient information
from companies 3 software systems.
. Responsible for verifying termination dates and
confirming that no products or prescriptions
are processed after this date.
. Report development and review.
. IT Help Desk customer service.
. Document Review and development.
. Trained associates on company portal.
September 2009-January 2010 Carlisle Medical Pharmacy
Mobile, AL
Call Center Customer Service Sales
Representatives
. Inside sales of durable medical
equipment.
. Contact Workers' Compensation claimants
to sale Home Delivery and Retail
services of medications and durable
medical equipment.
. Coordinate with Workers' Compensation
Adjusters, for approval of workers'
compensations medications and durable
medical equipment.
. Coordinate with doctors, nurses and
nurse case managers for approved
medications and delivery of medication
and durable medical equipment
prescriptions.
. Took phone pharmacy orders and relayed
needed medications to our pharmacy to
have medications shipped directly to
the patient.
. Coordinate with the shipping
department, Fed Ex, UPS, and US
Priority mail to schedule pickups of
CII narcotic prescriptions from the
doctor's office and directly from
patients home.
. Maintained weekly and monthly
spreadsheets.
. Trained new Customer Service Sales
Representatives.
January 2002-May 2009 Southern United Fire Insurance
Mobile AL
Business Analyst/Web Customer Care
Representative
* Implement company specific business
rules for all online processes.
* Submit errors, enhancements, and
request regarding online products to
ensure the most efficient products for
our customers.
* Development of testing scripts for all
other departments.
* Recreate and report any issues found by
all departments during testing and in
the production environment.
* Phone and Remote access training on
newly developed products for company
producers.
* Development of training manuals and
pamphlets, document creation and
review.
* Phone Customer Service for company
agents and sister companies.
* Trained independent agents and sister
companies business analysts.
* Supervised team of testers.
June 1998-Janurary 2002 Southern United Fire
Insurance
Call Center Customer Service
Representative/Underwriter
* Consult insured's and agents on
Reinstatements, Cancellations, and
Expirations.
* Quotes for new business and existing
policy quotes.
* Responsible for quoting, mailing, and
entering Assigned Risk new policies and
renewals for the state of Louisiana.
* Underwrote automobile policies for six
states.
* Trained new underwriting employees.
* Responsible for entering SR22 polices
faxed in for immediate processing.
* Outgoing phone calls to agents
regarding customers' policies and
company procedures.
* Billing Collection-contacted customers
and agents with overdue or outstanding
bills.
* Corresponded with agents regarding
insufficient fund checks received from
the agent's account.
July 1996-December 1997 AmSouth Bank-Revolving
Credit Department
Birmingham AL
Administrative Assistant
* Accepted and denied credit card
application.
* Reviewed scorecards for credit
purposes.
* Resolved Customer Complaints.
* Took phone calls providing customer
reasons for credit denials.
* Completed spread sheets for monthly
growth meetings.
* Completed bi-weekly spread sheets for
entire Bank Card Department.
* Sent corresponding form letters to
customers that were denied credit
cards.
* Consulted with customers on how to
correct and repair negative information
on their credit report.
* Distributed incoming calls to
appropriate parties in the Revolving
Credit Department.
* Administrative duties for the Revolving
Credit Manager and Vice President.
July 1989-April 1996 Wright Cut Salon
Mobile AL
Salon Coordinator
* Accounts payable and receivable.
* Weekly and Monthly closeout procedures.
* Completed weekly payroll.
* Monthly inventory.
* Organized travel and lodging
arrangements for employees and
employer.
* Ran front desk and register.
* Client Appointment Setting
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