Management Training

E. Danielle Combs

**** ********* ***** ( Mansfield, TX 76063 ( 817-***-****

(ablpou@r.postjobfree.com

Education Professional with 8 years experience

Extensive background in generalist affairs, including experience in

employee recruitment and retention, staff development, mediation, conflict

resolution, records management, policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing

teambuilding programs, and writing personnel manuals, corporate policies,

job descriptions and management reports.

Proficient in Microsoft Office Suite, including MS Word, PowerPoint,

Access, and Excel and academic Blackboard programming

knowledge & skills

EMPLOYMENT LAW Staff Recruitment & Retention Training & Development

Mediation & Advocacy Employee Relations Performance Management

Change Management HR Program/Project Management Organizational

Development

Education

OKLAHOMA STATE UNIVERSITY - STILLWATER, OK

Master of Science (MS) in Educational Leadership Studies-Higher Education,

May 2008

Bachelor of Science (BS) in Business Administration-Management/Human

Resources, December 2004

Professional Experience

AT&T - FT. WORTH, TX

Revenue Management Representative, March 2009 to July 2010

Key Responsibilities:

Played a key role in ensuring the successful launch of The Customer

Experience committee initiatives. Structured and implemented programs and

policies in the areas of representative training and customer interaction.

Operated multiple systems and updated accounts utilizing CRM and ETracs

while performing related administrative duties for highly detailed records

with a high degree of accuracy.

Negotiated payment/fee schedules to protect and collect revenues and adjust

customers' accounts where appropriate.

Offered alternative solutions, where appropriate, with the objective of

retaining customer's business.

Assisted in training new and current employees on new policies, and

procedures, and implementing company-wide changes.

Acted as a special projects liaison between representatives, first and

second line management, customers, and various department executives.

MANSFIELD ISD - Mansfield, TX

Substitute Teacher, August 2008 to February 2009

Key Responsibilities:

Played a key role in ensuring the successful launch of The Customer

Experience committee initiatives. Structured and implemented programs and

policies in the areas of representative training and customer interaction.

Educated emotionally disturbed and special education students in Behavioral

Intervention Center.

Exercised anonymity of school personnel and privy to confidential

information on student IEP forms.

Sustained classroom discipline and control that fosters a safe and positive

environment for all students and staff in accordance with school policies.

Responsible for implementing strategies, activities, and techniques to

promote quality student performance in both academic and social behavior

based on student's disability, psyche, and prior knowledge.

Report all student injuries, accidents, illnesses, and discipline problems

to the appropriate authority.

OFF CAMPUs STUDENT ASSOCIATION (OCSA) - Stillwater, OK

OCSA Director (Graduate Assistantship), May 2006 to May 2008

Managed broad range of HR functions, including recruiting and training

employees, overseeing disciplinary action and managing HR records; Co-

chaired annual Renter's Fair meetings, resolved conflicts between tenants

and landlords, coordinated renter's and safety fairs to promote tenant

awareness/responsibility and performed landlord reviews.

Key Responsibilities:

Advised the Off-Campus Student Association student group including

attending meeting and evening events.

Designed and executed a campus-wide recruitment fair for landlords,

Stillwater community, and OSU students.

Conducted behavior and scenario based interviewing and skill matching

procedure, designed to improve employee/employer relations and retention.

As a result, turnover decreased by 30%.

Devised creative and cost-effective incentive and morale-boosting programs

(including special events and a tiered awards structure) that increased

employee satisfaction and productivity.

Designed and implemented a campus-wide fire protection and safety awareness

program in conjunction with Stillwater Fire Chief and campus fire

department personnel.

Collaborated with various University officials and HR executives to develop

and implement alternative dispute resolution program for students and

employees.

Revised job descriptions across all levels and 50+ categories. "Shadowed"

and interviewed employees to construct an accurate picture of the duties

and skills required for each position.

international students & Scholars - Stillwater, OK

Graduate Intern, January 2008 to May 2008

Key Responsibilities:

Advised International Students on university policies, U.S. culture, and

institutional resources.

Facilitated, encouraged, and promoted international cultural programs at

OSU and in the community.

Provided consultations regarding problems or changes in institutional

procedures, guidelines, and policies affecting international students.

Presented workshops for targeted populations meeting specific criteria set

for each group.

Attended and assisted ISS staff with various events (Student Orientation

and Make-Up sessions, Social Networking and Events, and Staff Meetings).

Fraternity & sorority affairs - Stillwater, OK

Graduate Intern, January 2008 to May 2008

Key Responsibilities:

Formatted and compiled research binder for Greek Life.

Worked directly with Greek Life Director to develop and implement

ideas/programs aimed at providing a more congruent model of OSU Greek-

lettered organizations honors and awards vs. National Greek-lettered

organizations recognition.

Transcribed interview on research topic.

University academic services - Stillwater, OK

Instructor August 2007 to May 2008

Key Responsibilities:

Evaluated/graded papers and maintained student grade database via OSU

blackboard and SIS

Developed and implemented weekly lesson plans meeting OSU objectives.

Prepared projects and educated students on various subject matter using

conventional and unconventional teaching methods and tools

Presented subject matter via PowerPoint presentations.

Facilitated weekly classroom discussion and curriculum with undergraduate

class.

Scheduled guest presenters, class tours, and student activities.

Educated /acclimated incoming students to the OSU campus, campus culture,

and collegiate living

Served as academic counselor for 25-30 first year students

NATIONAL STUDENT LEADERSHIP CONFERENCE - Washington, D.C.

Head Team Recruiter/Advisor, May 2004 to August 2005

Recruited program team advisors and assistant advisors for the Business and

Entrepreneur program; Worked with senior management to create HR policies

and procedures; scheduled guest presenters; and developed orientation,

training and incentive programs; Managed personnel records; and handled HR

generalist workplace issues.

Key Responsibilities:

Fostered a teamwork/open-door environment conducive to positive dialogue

across the organization.

Conducted nationwide recruitment, phone interviews, and hired office staff,

interns, and guest presenters.

Supervised staff of 12 junior team advisors and 3 assistant team advisors.

Served as liaison between Chicago headquarters and Washington D.C. staff.

Conducted debriefing sessions with conference staff and American University

personnel.

Enforced disciplinary procedures and program code of conduct.

Of Note

AFFILIATIONS & ACTIVITIES:

Urban League Of Greater Dallas Young Professionals(ULGDYP)

2008-Present

AT&T Customer Experience Committee member 2009-

2010

Graduate and Professional Student Government Association 2006

-2008

Intern - International Students & Scholars 2008

Outstanding Service Award-The Off-Campus Student Association

2007

Vice President - National Pan-Hellenic Council

2003 -2004

Vice President - Delta Sigma Theta Sorority, Inc., Theta Mu Chapter

2002-2004

Managing Occupation, Children, Home & Aspirations (MOCHA)

'Rents Single Parent Project Visionary & Program Designer

2006-2008

Mentor/Mentee Program Planner and Mentor 2002-

2003

'Project Success' High School Mentor/Tour Guide 2000-

2008

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