Customer Service Data Entry
Resume:
Rebecca Houk
**** ***** ***** ** ( Hernando MS **632 (
*******.****@*****.***
Qualifications Summary
Highly personable Customer Service Representative with five years of
experience in customer service, filing, data entry, problem solving,
telephone communication and general office duties in the restaurant,
insurance, childcare and financial industries
o Talent for identifying customer needs and presenting appropriate
company product and service offerings.
o Demonstrated ability to gain customer trust and provide exceptional
follow-up, leading to increased repeat and referral business.
o Talent for resolving escalated customer service issues and for
creating that compelling member experience.
o Ability to understand and execute QA Service Standards.
o Accustomed to handling sensitive and confidential records
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and
Microsoft Outlook ).
o Ability to handle numerous tasks at once
o Experience working in busy office environment
Professional Experience
FEDEX Employees Credit Association - Memphis, TN
Call Center Phone Agent (September 2008 to present)
Serve as the front line for meeting the needs and requests of FedEx
Employees and their family members through the answering of 50-100 calls
per day
. Duties include answering phones, processing loan applications, issuing
checks, processing balance transfers, and maintaining a high level of
member service based on the Quality Approach Service Standards
. Provide members with information on products and services provided by
the Credit Association, and striving to provide solutions to members'
issues and concerns.
. Work well with fellow team members to provide the best service to our
members
Frank Gates/Attenta/Avizent - Birmingham, AL
File Clerk (March 2007- August 2007)
Assisted in the daily functioning of a Workman's Compensation insurance
provider to meet the needs of patients and physicians alike
. Duties included sorting, opening and delivering mail, as well as
utilizing Rumba Software in order to assist adjustors in the
processing and completion of insurance claims.
. Maintained and organized the files of six insurance adjustors, and
ensured that all information was readily available as needed.
. Fill in for front desk positions as needed, which included answering
phones, receiving packages, and assisting clients in any way
necessary.
The Growing Room, INC - Columbus, GA
Lead Teacher (August 2005-June 2006)
Led and maintained a fun, caring and pleasant classroom environment
consisting of 6-10 infants, with the assistance of a paraprofessional.
. Responsible for keeping communication lines open with parents to
ensure the best care possible for the children, as well as maintaining
files pertaining to developmental accomplishments for each child.
. Provide excellent care in order to give the children the best
experience possible while they were required to be away from their
parents, and to provide the parents with a sense of comfort when away
from their children.
. Developed age-appropriate lesson plans in order to provide a learning
environment for the children.
Hooters, Inc.-Columbus, GA
Server (November 2003-January 2005)
Present to customers a fun and exciting dining experience through crowd
involved games and activities and friendly All-American service.
. Responsibilities included greeting customers, taking and delivering
orders, assisting in food preparation, bartending, running the cash
register and providing excellent customer service
. Was responsible for training new servers and acting as head waitress,
which included overseeing actions throughout the shift, checking
servers' tables at the end of the shift, and delegating and overseeing
closing duties.
Williams, Pitts and Beard, PLLC (Hernando, MS)
File Clerk (June 2000- May 2001)
Participated in a work study program during Senior year of high school in
order to gain experience in the professional work field, and assist in
daily functions of the financial practices to meet the needs of clients
. Duties included filing paper copies of clients' tax returns, assisting
various CPA's in their preparation of tax returns, answering phones,
data entry, and any services needed by the CPA's within the firm.
. Goal was to make office functions run more smoothly, and I was very
appreciative of the opportunity to gain the preparation that it
provided me for a professional career.
Education and Training
Bachelor of Science in Human Services - University of Phoenix- Phoenix, AZ
Degree obtained March 31, 2009
Course work completed includes hours in areas such as Professional,
Ethical, and Legal Issues in Human Services, Case Management, Human
Lifespan Development, Advocacy and Mediation, Organizational Psychology,
Program Design and Proposal Writing, etc.
Contact this candidate