Customer Service Quality Assurance

Tamika Wooten

Phone: 901-***-****

Email: ablpm1@r.postjobfree.com

Objective: To obtain a position within an organization in which utilizes my communication and

organizational skills as well as provide professional growth.

Education

2005-2006 Remington College Medical Assistant

2009-2010 University of Phoenix Criminal Justice

Qualifications

Microsoft Word, Works, Outlook, Excel, Windows 95, 98, XP Professionals, ME, Multi-line 1-30,

Dictaphone, Telecommute/Telecommunications, Data Entry 10 Key by touch Alpha & Numeric, Kronos

Mainframe, Citrix, Typing 45-55 wpm 95% accuracy 10,000ks, ICD-9 & CPT-4, CPR, OSHA & HIPPA

Certified, great verbal, written, interpersonal, communication & customer service skills. I am organized,

multi-tasked, articulate, dependable, reliable, honest, dedicated, hardworking, self-starter & motivated,

confident, detailed, punctual, precise, analytical, administrative, well time management, team player,

people & customer oriented.

Experience

2006-2010 Accredo Medco Health Group Inc. Customer Service Representative

• Heavy Inbound/Outbound interactions with domestic and international customers, providers,

vendors, nurses, doctors and patients, proactively and re-actively to ensure timely receipt of

medication, medical devices and pharmaceutical ancillary supplies.

• Assists pharmacists with processing of specialty medication orders

• Patient inventory control, distribution functions and tasks related to filing patients charts, verify

insurances and co pays.

• Claims assist with billing, payments and tracking of shipments via FedEx, UPS and DHL.

2005-2006 SITEL Corporation CSR/Prescription Drug Plan Specialists

• Database input to assure accuracy of prices, co pay quotes, preferred plan information, network

pharmacies, enroll beneficiaries into plans to cover medications.

• Enroll beneficiaries into Medicare Medicaid benefits plan to cover medications.

• Mail out Medicare Medicaid enrollment forms and packets.

• Verify insurances. Submit choice of plans to preferred insurance companies.

2004-2005 Nursing Innovations Inc. Credentialing Assistant

• Recruit, staff and lodge local, travel and per-diem nurses internationally.

• Participate proactively; be detailed and precise with labeling of nurse documents.

• Assist with performing audits of all credentialing processes and files while in the absence of the

Supervisor.

• Communicates medical history, licensee expiration’s, test scores to doctors’ offices and hospitals.

Assist with customer/client related calls.

• Utilize NurseTrak database with current credentials. Develop effective partnerships nurses and

staff.

2002-2003 Claims Processor/Scanner Quality Assurance Specialist, Gyrus ENT LLC.

• Process and scan documents and images, file client and customers order information into database

for scanning/imaging.

• Update defaulted and unrecorded back order items and parts. Input surgical part quality control

codes into database.

• Prepare proper documents to processed and scanned to corporations using a Doculex Control

program to ensure quality assurance.

Contact this candidate