Customer Service High School

SHAY K. CAMERON

**** ***** ***** **** *** Moines, IA 50266 515-***-****

**********@*****.***

GOAL Customer Service & Support

ABOUT

. Customer service and customer care / support experience in diverse

employment settings.

. Accustomed to working in fast-paced environments to meet employers'

needs and requirements.

. Capable team member who works equally well independently and as a team

contributor.

. Optimistic, dedicated employee; accustomed to working long hours;

willing to work overtime.

. Trusted by employers for dependability, cooperative attitude, and

quality work performance.

CUSTOMER SERVICE & SUPPORT SKILLS

Customer Service:

. Good listener who takes the time to understand customers' specific

needs.

. Always strive to provide a satisfactory solution to keep the customer

happy.

. Treat customers with professionalism while offering a friendly,

personable style.

Customer Care Support / Data Entry / Technology Tools:

. Conversed with internal and external customers, both in-person and via

the telephone.

. Excellent computer skills with Microsoft Word, Excel, PowerPoint and

Access.

. Data entry capabilities; fast, efficient keyboarding skills with speed

of approximately 100 W.P.M.

Relationship Management:

. Remain calm, courteous and professional in interactions with

challenging or demanding customers.

. Perform work duties with timeliness, accuracy, and to the complete

satisfaction of employer.

. Relate well with a diverse mix of people in varied work environments;

always willing to help.

EMPLOYMENT BACKGROUND

Nanny / Child Care, Iowa / Missouri

. Recently relocated to Des Moines area to return to full-time

employment in the customer service field after being a Stay-at-home-

mom since July 2009. Previously employed as a Nanny for private

families in Chesterfield, MO (2009) and Johnston, IA, 2005 - 2007.

Experienced childcare provider with KinderCare, Chesterfield, MO, 2008

and Aspen Health Club, Clive, IA, 2005-2006. (Excellent

recommendations from employers / supervisors.)

Mark Shale / Mike Shannon, St. Louis, MO

. Provided customer service and met quality standards for services,

employed as a personal shopper and front desk receptionist, developing

relationships with customers. Trusted by owners to manage cash

register, monitored inventory. Performed routine administrative and

clerical procedures: word processing, files/records management, and

processing paperwork and other office procedures. Managed time; used

strong organizational skills. Dates of Employment: 2007 - 2008 (Store

is no longer in business)

Girl Stuff Boutique, Angella Farrel, West Des Moines, IA

. Sales Associate for upscale clothing store. Dates of Employment: (2004

- 2005 during high school)

EDUCATION

. Des Moines Area Community College - General Studies, West Des Moines,

IA, 2005 - 2007

. Diploma, Valley High School, West Des Moines, IA, May 2005

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