Customer Service Human Resources

Address: Phone: 1-626-***-****

***** ****** **** **. *****:

La Puente, CA, 91744 ablplt@r.postjobfree.com

Somali, Karolin K.

Experiences September 2008-August 2009 Polar Power Inc.

Carson, CA

Office Administrator (Export-Import)

Purchasing activities (negotiating, searching the best

supplier)

Freight forwarder/custom broker (document

transmittals/issues, shipment arrivals, custom clearing,

truck arrivals/ delivery of containers, negotiating

freight weights etc)

Billing (monitoring & communicating invoices and pricing

discrepancies)

Human resources: new employee data, timecard

discrepancies,W-2 completion, screening applicants resume

and scheduling interview time etc

Marketing brochures

Maintaining and updating website

December 2006- September 2008 Mega Diagnostics Inc.

Los Angeles, USA

Office Administrator (Export-Import)

Purchasing activities (negotiating, searching the best

supplier)

Contract Administration

Shipment (packing, preparing export documents)

Billing (monitoring invoices and pricing)

Selling (maintaining good relationship with current

customers and searching for new clients)

Research (looking for new and innovative diagnostics

kits)

Marketing (preparing for the launch of new product,

market research, pricing, promotion, distribution, supply

and packaging)

Maintaining and updating website

Feb 2006-May 2006 PT People Prime Consultant Group

Jakarta, Indonesia

Associate Consultant

Monitor market trends, identify competitors and possible

threats to business, as well as to identify and develop

business opportunities.

Plan, coordinate and perform survey activities

Perform survey marketing and selling activities (creating

and sending marketing letters, calling potential clients,

presentation and negotiation)

Monitoring the survey progress, analysing the data and

presenting survey results to the client

Maintaining and updating databases

Sept 2004- Apr 2005 WHSmith

Surrey, United Kingdom

Sales Associate (Part-time)

Layering and building display efficiently whilst

interacting with the customer, ensuring their needs meet

fully.

Supporting the Manager to achieve sales and provide

excellent customer service.

Aware and supporting promotion, stock and merchandising

activities.

Responsible for money handling and till operation

Handling enquiries and complaints

Stock control

Training new staff

Marketing current promotions

Education/ July 2010- now Cal Poly Pomona

Training Pomona, CA

Green Belt Six Sigma (online course)

August 2009-April 2010 US Army National Guard

Fort Lee, VA

Automated Logistics Specialist

Sept 2003-Sept 2004 University of Surrey Guildford, UK

(Graduation day: April 2005)

MSc in International Marketing Management (Merit)

Subject included: Corporate Strategy, Export Strategy,

International Business Management, International

Marketing Investigation, International Marketing

Management, Managerial Accounting and Business Analysis,

Management of Human Resources, Marketing Communications,

Research and Statistics in Management.

Project: Global Customer Perception of Service Quality in

relation to Price Adaptation

Feb 2002- Feb 2003 Beijing Language University Beijing,

China

High Intermediate level in Mandarin

Aug 1996- Aug 2001 Parahyangan University Bandung,

Indonesia

BA (Hons.) in Accountancy

Skills Computing: Microsoft Office, SPSS, Photoshop, Adobe,

Quickbooks 2007, Peachtree 2007

Languages:

- Indonesian (Native)

English (Fluent)

Mandarin (Fluent)

Membership The affiliate member of The Chartered Institute of

Marketing, UK June 2004-June 2005

Qualificati Professional Certificate in Marketing by CIM (The

on Chartered Institute of Marketing) - United Kingdom -

February 2005

Harpist Certified Level 1 (pass with distinction) by the

Associated Board of The Royal Schools of Music, United

Kingdom (2009)

Referees Upon request

Contact this candidate