Project Manager Management

CANDICE A. MATELSKI, PMP

**** ******** **** ********, ** 43026 614-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Self-motivated, innovative, results- driven and process conscious Project

Manager Professional with over 10+ years experience managing and coaching

teams, while driving towards efficiencies and excellence. Successful

delivery of strategic project initiatives involving people, process and

technology ultimately resulted in improved services and customer

satisfaction. Consistently provides leadership, inspires teamwork,

creative planning and methodology skills in project environments.

SKILLS AND QUALIFICATIONS

. Project Management . Process . Income Forecasting Financial

Certification Reviews/Accountability Analysis, Budgets

. Infrastructure/Software . Marketing Strategies/New . Status Reporting

Application Product Development . MS Excel, Visio, Mercury

. ESDM, SDLC PMBoK . Scheduling and Leading Quality Center

. Waterfall Meetings . VB, C++, COBOL, CICS, SQL

. ITIL/Release Management . Microsoft Office, Project,

. Change Management Workbench, Clarity

. Lotus Notes, Outlook,

PeopleSoft

EDUCATION AND CERTIFICATIONS

. Enrolled Keller Graduate School of Management Master of Information

Systems Management Program - Health Information Systems Management

Columbus, OH

. DeVry University Bachelor of Science in Computer Information Systems

Columbus, OH

? Project Management Professional (PMP) designation Since 2005

? Project Management Methods and Mechanics self study

? Master's Certificate in IT Project Management from George Washington

University

? Associate Certificate in Project Management from George Washington

University

? Certified Helpdesk Manager designation

? Certified ITIL Configuration Management Practitioner

? Certified ITIL Service Management Essentials

PROFESSIONAL EXPERIENCE

Princeton Information, Columbus, OH 7/09 -

5/10

Project/Release Manager/Consultant (JPMChase)

Planned and implemented software releases for Treasury Services

applications.

* Created and executed implementation plans to ensure a successful and

organized event. Also, included in the implementation plans were post

validation testing plans, back out plans and issues and risks.

* Organized the various international groups and resources (Unix, DBA,

Middleware, Developers, and Testers) required to support an

implementations.

* Ensured all departments in our line-of-business adhered to the

documentation standards for implementations.

* Managed problem resolution and escalation procedures.

* Created change request and during implementations engaged resources and

various levels of management as needed.

* Created and obtained approvals for Change requests for Treasury Services.

S&N Business Services, Inc., Columbus, OH

8/08-3/09

Senior Business Analyst/Independent Consultant (JPMChase)

Service Center Change Management implementation within the Global

Production Assurance team for a major Banking Company. Subject Matter

Expert for all training materials related to UAT (User Acceptance Testing),

Quality Center, Change Management Process, Tools and Roles.

* Consistently worked to understand complex functional situations by paying

attention to the details of the tasks at hand and breaking into smaller

pieces.

* Developed End User training manual and online courses.

* Mapped requirements to new system processes and functionality for

testing.

* Developed project plan for the implementation of a new software

application for managing changes.

Robert Half Technologies, Columbus, OH 3/08-

7/08

Consultant, IT Release Project Manager (Cardinal Health)

PeopleSoft upgrade from 8.3 to 8.9 Release/Deployment Management and

Change/Configuration Management for a major Healthcare Company. Successful

HR functionality communications and training for Managers and Employees,

informing and training IT helpdesks, migration of over 40 back-end

system/interfaces, back out and contingency planning activities as well

payroll/GL transformations from ADP to PeopleSoft.

. Defined and communicated the Release Manager responsibilities to the

project team.

. Collaborated with QA Manager and Development to ensure release plans,

test plans and acceptance criteria were in place and implemented.

. Validated all change management requests were entered and approved.

. Developed and communicated the release implementation plan and the

release status to all stakeholders. Ensured timely issue resolution.

Caregiver, Hilliard, OH 11/06-

3/08

Nationwide, Columbus, OH 6/96-

11/06

Consultant, IT Release Project Manager (7/05-11/06)

Managed and organized individual infrastructure and software application

(Natiownide.com) projects from initiation to post implementation at a

release level to ensure milestones are met in order to implement changes

according to the published release schedule.

. Managed a release team of 45+ members who included project managers,

project teams, senior management, business partners, communication

specialists, customers and technical teams.

* Created and implemented release work products that improved the overall

release process. Trained release and project staff members to ensure

understanding of release requirements across all teams.

* Conducted release project coordination meetings and reported risks and

status to management team.

* Validated release notes were updated for all projects, summarized and

communicated to the business.

* Developed and presented a release level implementation plan template to

department for acceptance to use in the release life cycle. The

implementation plan template included a list of all applications,

estimated timelines, application contacts, release scheduled checkout

points and call in numbers, key resources and escalation plan.

* Project Manager for EDI Conversion Exception.

Consultant, IT Project Management (11/00-7/05)

Project manager for small to medium IT projects within Desktop Services

which included project scope, budget and timelines. Demonstrated vision

and expertise relating to the desktop project lifecycle and systems

integrations.

. Repeatedly undertook complex information technology projects from the

original conception through to the final implementation ensuring

projects aligned with Nationwide IT values, strategy and established

project standards.

* Managed the employee internal PC products with an annual income of over

$22 million and over 44,000 PC users; new product development and

introduction, rate development, validating and justifying expense

allocations, developing and implementing marketing strategies, income

forecasting financial analysis and communications.

* Developed and implemented a PC Total Cost of Ownership worksheet to

analyze the PC lifecycle expenses which included these categories -

Planning, Procurement, Deployment, Support, Disposal and Asset

Management. Developed a draft RFP (Request for Proposal) for these

categories.

* Project Manager responsible for creating, publishing and training users

for 8 enterprise-wide standard PC policies, PC product component

descriptions, FAQs including several customer communications to educate

users of PC standards, guidelines, and exception processes. The

information was published in the rates manual and HR guide.

* Project Manager for the Infrastructure Upgrade for the Investments

Group. The project took 8 months with an estimated cost of 500K and 25+

team members. Scope implemented, budget within 3%, and customer

satisfaction rated a 4 out of 5.

* Project Manager responsible for providing requirements/scope and

managing the project migration of the PC billing rules from the legacy

application to the new application standard. This project took 6 months

estimated cost of 17K and consisted of 10 team members. Results were

rated as an Exceeds.

* Developed a standard project management template/iteration process for

integrating 22 departments into the Helpdesk, Desktop and On-site

Services.

* Collaborated with the PMO to develop a standard small project management

methodology including set criteria and work products at the Enterprise

level.

* Provided project management consultation on various inter-departmental

projects including the implementation of the ITIL Service Management and

Change Management processes within Desktop Services.

Lead Systems Business Analyst (6/00-11/00)

Development, implementation and management of a standardized automated

proposal process for integrating new departments into the Helpdesk, Desktop

and On-Site services.

Technical Specialist (1/99-6/00)

Integrated new customers into Nationwide's IT Helpdesk, Desktop and On-site

Services. This required the development of a new business services

portfolio, client discovery, inventory of hardware, impact analysis, and

process management methodologies.

. Utilized PM methodologies to integrate new applications and changes to

applications, infrastructure and processes.

* Developed a project plan template to integrate new customers. User

impact ranged from 5 to over 25,000 users.

* Created and conducted training programs for new customers on standard

applications and services.

* Managed relationships with all levels of Nationwide personnel in an

effort to reach and/or exceed new customer expectations while reducing

implementation time and costs. Personnel included management, business,

procurement and technical teams (network, server and security).

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