John C. Tuma

**** ******** ****

Dublin, OH *****

614-***-****

Email –ablpks@r.postjobfree.com

Objective

Dependable, hardworking, with 20 years of retail and customer service experience. The

majority of this experience is in automotive service repair as a dispatcher, service advisor and

service management.

Summary of Qualifications

Service Dispatcher- Sears Automotive Service Center, Burnsville, MN. (1988-1990)

Developed experience in aftermarket auto service center dispatching customer service

work to mechanics for repairs

Dispatch work for service advisors to handle customer vehicle and handle any

additional sales recommended by the mechanics

Return finished tickets to cashiers for finalize of transactions with customers

Also have some experience dispatching service work in a GM dealership (2004)

Service Writer Sears Automotive Service Center, Burnsville, MN. (1990-1991)

Montgomery Wards Auto Center, Robbinsdale, MN. (1993)

Apple Valley Ford, Apple Valley, MN. (1992)

Citgo Service Station, Little Canada, MN. (1994-1996)

Metro Nissan, Inver Grove Heights, MN. (1996)

Southview Chevrolet, Inver Grove Heights, MN. (1997-1999 and 2004-2007)

Dennis Hyundai of Dublin, Dublin, Oh. (2009-2010)

My experience lies in both aftermarket and dealership service departments

My experience is in customer service, dealing with all aspects of the service department

Experience, write-ups, sales, phone contacts(both before and after appointments)

Service Management Phillips Petroleum Company, Savage, MN. (1973-1976)

Pepboys Service Department, Inver Grove Heights, MN. (2003-2004)

Goodyear Automotive, Saint Paul, MN. (2001-2002)

Management experience in retail automotive customer service in aftermarket auto

stores

Customer service experience handling customer complaints, scheduling employee

work times, inventory control, hiring and firing of employees and training of new

hires

Summary of Experience

I have past experience in all three facets of automotive service industry at both after-

market and dealership locations in my 20 years of experience in this field. I have main-

tained excellence in sales at all my past locations while helping develop other employees

in automotive service sales. I have Reynolds & Reynolds and ADP computer experience, I

have 5 years of GM experience along with being a fully certified GM consultant.

Education

GM certified service writer Southview Chevrolet, Inver Grove Heights, MN. (2004)

Rasmussen College Currently enrolled, 2+ years completed for Associates Degree

Rasmussen College, Eagan, MN. (2008-present)

References

Bob Speicher 614-***-****

Mike Harris 614-***-****

Roy Sanders 614-***-****

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