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Customer Service Software

Location:
Woodlawn, TN, 37191
Posted:
August 28, 2010

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Resume:

David McCuiston

**** ******* **

Woodlawn, TN ***91

Phone (cell) 931-***-****

E-mail ablpk2@r.postjobfree.com

Education

**** - **** ****** ***** ********** Murray, Ky

B.S. English

Minor in military science. ROTC in college. Taught classes

on military science and leadership. Commissed 2nd LT U.S Army Reserves

Previous Secret Clearance.

Skills

Troubleshooting, Ghosting, Networks, Wireless, Inventory, Spyware/Malware,

Customer Service, Software Support, Printers, Hardware Break/Fix,

User Account Management, Computer Rollouts/User Data Transfer,

Cable Termination, Router Configuration

INDEPENDANT CONTRACTOR COMPUTER CONSULTANT

1/99 TO PRESENT

ECOMMERCE Webhosting 3/2006 TO 5/2009

Data Center/Network Technician

Assemble, Ghost (linux,Windows), install servers, Switch, Backups,

Pull Cat5 and terminate.

Label and document equipment, track serial numbers. Troubleshoot Network.

Contract Consulting

THE COMPUTER MERCHANT

Removed old servers and installed new servers for GM dealerships.

Installed: Universal Power Supply, Cisco 2950 switch, Server and Monitor,

did application tests, and prepared old equipment for shipping.

TAC WORLDWIDE COMPANIES

Computer rollout for T-Mobile.

THE COMPUTER MERCHANT LTD

Upgraded servers at county USDA offices. Replaced processors, added

memory,

Hard drives, Power modules.

POMEROY COMPUTER RESOURCES

Residential and Business installations In New York area for Rythms DSL

Configured Cisco, Netcom, and other brand DSL routers

for Rythyms DSL ISP service

CATERPILLAR FINANCIAL SERVICES

Network Support Analyst

Provided 2nd level support for large corporation in Exchange environment

resolved trouble calls unresolved by level I help desk, updated trouble

call tracking system, Lotus Notes, Office, Outlook, Ghost

Hardware and Software upgrades, Troubleshooting, etc.

Helped maintain Hardware Inventory Database, and migrated users to

new computers where needed transferring network drive mappings,

Network

configuration (TCP/IP), software, and all user data

Part of Palm Pilot Test Rollout Team

Trained Senior Vice Presidents of Caterpillar Financial

on Palm Pilot Usage, Installed and evaluated Palm Pilot Software

Printer Support Team, HP LaserJet

IBM GLOBAL SERVICES

Y2K Remediation Team Member

Tested Systems for Hardware and Software

Compliance, Migrated software to compliant versions

COMDATA

Asset Management Technician

Completed inventory Process for PC Systems and Associated

Peripheral Equipment at Customer Location,

Installed Asset Tracking Software on PC Systems.

Performed Troubleshooting to Isolate and Resolve any Problems

with Asset Tracking Software or PC Operation

Consumer Depot Goodlettsville, Tn

PC Technician

Worked at Technical Department Help Desk.

Consulted with Customer regarding their Computer Problems.

Received Computers into Technical Department for Repairs

Tracked and Maintained Accurate Records for Each Computer

Throughout the Repair Process.

Provided Technical Phone Support for Win3.x. Win9x, WinNT and DOS

Also Responsible for installation and research of Unsupported

System Hardware Worked Out Installation Procedures to Find Correct

Drivers Online for Large Purchases of Unsupported Hardware.

Profile

REFERENCES

Charles N. Johnson 931-***-**** Adams, TN

Laura N. Kemp 270-***-**** Mayfield, KY

Dean Gambill III 615-***-**** Gallatin, TN

Certifications

A+ CERTIFICATION Verification #C35DTT2486



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