Customer Service Manager

Lashoundria Lewis

Mobile Phone: 334-***-****

Secondary Phone: 334-***-****

E-mail: ***********@***.***

_____________ La’Shoundria Lewis_____________________

**** ********* ***** 334-***-****

Selma, Alabama 36701

CAREER OBJECTIVE

A professional career with a growing firm utilizing skills in communication,

organization, and management to improve and/or increase quality and production.

BACKGROUND SUMMARY

Over 12 years of experience in sales, customer service and management. Particularly

effective in customer needs, handling varied tasks simultaneously. Excellent

communication skills.

PROFESSIONAL EXPERIENCE

Belk Department Store

Loss Prevention Manager, Selma AL 2004-2009

Responsible for administering the loss prevention and shortage control for the store.

Primary communicator between stores and the division office on Loss Prevention issues.

*Protect the company’s assets.

*Conducted investigations of internal and external cases.

*Review cash discrepancies to keep store within allowable guidelines.

*Assists and directs store management for compliance with company policy and

procedures.

*Proficient in covert camera, PTZ camera for tracking internal and external theft.

*Oversees store shortage committees for meeting compliance and effectiveness.

*Ensures training standard for associates regarding emergency procedures; fire, robbery,

etc.

*Ensures that all loss prevention related activities and incidents are documented and

communicated in a timely manner. Provides Division office and management with

current reports and information.

Fred’s Department Store-Store Manager, Selma, Al 2003-2009

Stocker, cashier associate, protect the assets of the company,scheduling employees.

Responsible for stocking merchandise on the shelves accurately and in a timely manner.

Assist customers and provided excellent customer service. Assisted with various tasks.

*Ran cash register. prepared error-free deposit of checks and cash daily to bank.

*Ensure that every customer is assisted and satisfied.

*Ensure that the shelves are replenished and cleaned.

*unload truck and process freight in a timely manner.

Citi Trends Clothing Store

Assistant Manager, Selma, AL 2001-2003

Provided customer service that met or exceeded customer expectations. Established a

strong partnership with Store Manager.

*Achieved or exceeded sales plan set by company.

*Made decisions based on facts.

*Creative in determining placement of merchandise.

*Prepared daily error-free bank deposits of checks and cash.

*Handled cash, credit card transaction for more than 100 customers.

*Prepared weekly cash reports to be submitted to corporate office.

*Hired and trained new associates.

Tony’s Auto Sales

Secretary, Selma, AL 2003

Provided customer service that met or exceeded the customer expectations.

*Operated standard phone, computer, calculator, and other business machines.

*Took car payments from customer.

*Prepared error- free deposits of checks and cash daily to bank.

*Typed checks and ordered stock and supplies.

*Ran errands.

*Ensure that every customer received a receipt.

*Familiar with standard PC and business software (Microsoft Word, Excel, etc.

Cato Clothing Store 1999-2001

Sales Associate, Selma, AL

Provided excellent customer service for the needs of the customer.

*Ran cash register.

*Handled cash, credit card payments.

*Processed freight.

*Creative in determining placement of merchandise.

Sonic Drive In

Switchboard Operator, waitress, Selma, AL 1992-1999

Provided excellent customer service working with the public.

*Ensure that the customer order is taken correctly over the intercom.

*Ensure that the order is taken to the correct customer vehicle.

*Ensure that the customer is given back the correct change.

*Ensure that the customer was satisfied with there order.

EDUCATION

Dallas County High School, Plantersville, AL 1992

*Diploma

Wallace Community College, Selma, AL 2003-2005

*Made the President List

* 4.0 GPA

Troy University,Troy,Alabama 2010

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