Customer Service Manager

SHANIZ BRAPHAM

***** ******* **, **** ***

Omaha, NE 68022

Phone: 516-***-****

Email: *******@***.***

QUALIFICATIONS

-Exceptional ability to meet and build relationships with customers and

earn their repeat business

-Demonstrate a sense of urgency completing and dealing with last minute

requests and projects

-Outstanding problem solving and listening abilities to resolve complex

issues and alleviate issues

-Ability to organize and handle multiple tasks in a demanding and

continuously evolving environment

EMPLOYMENT

11/07- Present

Planogram Specialist, Lifetimebrands

Garden City, NY

Create inline and floor displays for major retailers using ProSpace

software.

Handle customer and vendor requests for 3D images of store layouts

including

signage and fixtures for factory and store level floor sets. Design custom

fixtures

for individual retailers. Create and assemble marketing presentations for

potential

customers. Manage a high-volume workload within a deadline- driven

environment.

9/04 - 9/07

Visual Stylist, Bloomingdale's

Garden City, NY

Merchandising home, cosmetic and mannequin presentations to tell a

story reflecting a trend and enticing a customer purchase. Assisting

customers with making merchandise selections up to purchasing.

6/03- 9/04

Visual Assistant, J.Crew

Manhattan, NY

Window display installment, implementing floor rollouts, merchandising,

form styling and propping. Responsible for servicing customers and selling

merchandise. Contributed visual direction to merchants and corporate by

creating looks for company directive; preserving the overall store

appearance.

2/03- 6/03

Visual Coordinator, Old Navy

Manhattan, NY

Responsible for dressing, styling and the upkeep of mannequins and bust

forms. Initiate and assist in floor moves and replenishment of store

displays

and tables. Create concepts and looks for in-store shops to promote sales.

7/01- 2/03

Department Manager, T.J Maxx

Manhattan, NY

Administrator for ladies ready to wear departments; overseeing associates,

daily store operations and merchandising. Ensure customer received

outstanding

customer service. Designer of Sixth Avenue, atrium level window displays

and in

store vignettes. Responsible for management and employee training on the

importance and concepts visual presentation.

EDUCATION

1997-2001

Delaware State University

Dover, DE

Bachelors of Science in Clothing, Textiles and Fashion Merchandising;

graduated

Cum laude with presidential honors. Course load included visual display,

interior

design, garment construction, along with retail buying and sourcing

classes.

REFRENCES FURNISHED UPON REQUEST

Contact this candidate