BILL GARCIA

**** ********** *** ******, **. *****

951-***-**** ablpfb@r.postjobfree.com

Target Positions Warehouse/Logistics/Distribution Management

Leadership Profile and Value

• Dedicated professional with over 20 + years proven experience assuming positions of increasing accountability for

improving operations efficiency, reducing costs, delivering measurable profit contributions and keeping an eye open

for opportunities that keep your company ahead of the competition.

• Disciplined professional, possessing high level of integrity and enthusiasm for excellence in customer service,

placing the highest value on each client, delivering customer service exceeding expectations while creating “go the

extra mile” environment where customers are more than satisfied with service.

• Capable, goal oriented, collaborative by nature, takes pride in group achievement. Works relentlessly for the common

good, without hesitation chooses to be part of the solution to problems, and whose job is to make the team successful.

• Determined “to make a difference” manager, regarded by clientele and colleagues as an individual worthy of their

trust, who holds reputation for actions always in the best interests of the customer, fellow employees, and employer.

Competencies Include

Cost Containment/Reduction Contract Negotiation Customer Relations/Retention

Problem Identification / Solutions Sales Department Support Sales Prospecting and Lead Generation

Team Building, Leadership Time & Task Management Warehouse/Logistics Management

Professional Experience

Orco Construction Supply, Warehouse Manager, Colton CA. 8/04 – 2/09

• Guaranteed excellent customer service through unwavering sales team support, consistently making high stress

crucial decisions for immediate response to multiple simultaneous unforeseen customers same day delivery demands

where “let’s do it tomorrow”/failure was not an option and the wrong decision could result in significant client loss.

• Responsibilities were diverse and encompassed oversight of all warehouse and delivery operations, daily branch

opening and or closing as well as replacing Branch Manager in his absence. Entrusted with handling confidential

material, cash management exceeding $100,000, reconciling daily cash drawer, payroll responsibility, resolving

customer complaints, disputes, or discrepancies.

• Led teams of up to 40 warehouseman, both days and nights shifts, and 12 drivers transporting hundreds of time

sensitive shipments daily, while coordinating functions between outside/inside sales staff, internal departments and

maintaining an inventory control system to ensure accuracy and contribute to cost effective operations.

• Implemented weekly inventory level measurement program – write offs for three consecutive years were less than

$500 down from high of $70K in prior years and re captured thousands of dollars in vendor warranty/shelf life

sensitive and defective material returns transactions.

Poway Lawn & Tree, Partner / Site Foreman, Poway, CA. 10/02 – 8/04

• Collaborated with family member in high end landscaping business opportunity serving residential and commercial

projects with single jobs valued in excess of $80,000.

• Proven ability to develop and increase new business by prospecting aggressively through “door to door”advertising,

extensive phone contact, and creating referral network through follow up with customer after job completion.

• Determined client’s interests, addressing their specific needs or concerns, and reassured their decisions. Obtained

building permits and worked with general contractors and clients on architectural plans.

• Scheduled crew of eight and oversaw construction with personal hands on sweat equity. Successfully completed 61

client projects, and serviced 13 commercial grounds maintenance contracts weekly over an 18 month period.

• Gained valuable customer service /advanced teamwork experience. Accepted profitable offer and sold business.

Bill Garcia 951-***-**** ablpfb@r.postjobfree.com

Autosplice Inc., Receiving / Shipping Supervisor, San Diego, CA. 4/00 – 10/02

• Re negotiated 17 logistics service contracts, developed strategies based on cost and delivery requirements, analyzed

bid packages, ultimately contracting with 5 primary carriers at rates of less than 20% of all previous quotes, and

extending accounts from 6 months to 3 years.

• Formally acknowledged by President of company for conception to implementation of an interactive software addition

within a bar code receipt system allowing for ability to identify non compliant un authorized premium collect freight

shipments, resulting in reverse charge back of freight invoice, and 100% capture of freight revenue otherwise gone

un noticed or uncollectable in the past.

Independent Projects, Supervisor, San Diego, Ca. 11/98 – 4/00

• Relocating to California, transitioned into short term management level assignments through various temporary

agencies as Stockroom Supervisor Driessen AIS, Production Supervisor Structron Inc., Receiving/Shipping

Supervisor Welch Allyn, and Warehouse Supervisor – Nassmith Pharmaceuticals.

• Performing supervisory functions, oversaw, trained and coached warehouse crews in “do it right the first time”

philosophy, developing environments to identify opportunities to increase efficiencies, reduce expenses, deliver

excellent customer service, and fulfill company goals.

• Maintained record of reducing freight costs through comparative rates shopping, and auditing transportation accounts

payable. Resolved freight and return for credit claims to vendors and suppliers quickly, for items warranty and

defective goods returned all with favorable outcomes for companies.

Serenity Group Insurance, Facilities/Customer Support Manager, Spokane, WA. 8/95 – 9/98

• Worked with business owner to develop strategies to maximize customer base and expansion opportunities.

• Introduced and maintained client tracking database effectively automating invoicing payments and collections

processing resulting in enhanced contacts and generated additional business revenue.

• Slashed operating costs by eliminating large scale in house publishing and distribution of Serenity products through

contracting with Kinkos to electronically download to their nationwide offices.

Kenco Sales, Warehouse Shift Supervisor, Renton, WA. 11/94 – 6/95

• Supervised night shift operations for major paper products distributor. Led large scale re design of entire warehouse

layout vastly improving pick path order pulling capability, effectively reducing overtime, and increased shift worker

production with no additional expense.

Darius Technology, Facilities/ Distribution Manager, Bothell WA. 12/92 – 10/94

• Credited by management for contributions to company distributing high tech computer systems as key to company

doubling sales and becoming profitable.

• Successfully led turnaround of all warehouse, customer support and distribution departments.

• Managed transportation savings and contracts including negotiations on rate agreements and monitored freight costs.

• Initiated “heavy lifting” interaction with sales teams to solve problems and do strategic planning. Increased client

leads by 40% through development and implementation of lead registration system and hundreds of weekly cold calls

resulting in increased amount of qualified leads and improved revenues due to shorter sales cycles.

• Met with customers to identify needs, managed customer problems, and complaints with tact and attention to prompt

service evidenced by strong repeat business.

Western Industrial Tooling, Production Supervisor –, Redmond WA. 12/90 – 10/92

• Working directly with President of company, designed, tested, and implemented production process of unique

patented hand held wire stripping devises for the aerospace industry ( Boeing), satisfying contractual requirements in

under 18 month deadline and budget.

• Sourced, selected suppliers, negotiated pricing and delivery terms for componets through a network of approximately

16 vendors.

Professional Affiliations/Interests

• American Foundation for Disabled Children, Disabled Veterans, National Law Enforcement Officers Memorial Fund

• Commitment to on going professional education /competitive intelligence, community advocate, private pilot’s

license, sport fishing

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