Customer Service Administrative Assistant
Resume:
Kathryn Floyd
***** ***** ****** *. ****: (***)
Woodway, WA 98020
ablpdy@r.postjobfree.com
Background Summary:
Self-motivated, competent, and well-spoken undergraduate. Experience
includes warehouse, customer service, and sales experience in both
logistics and retail. Strengths include the ability to communicate
efficiently, working in both a group and individual effort to achieve
goals, result oriented.
Education:
Davenport University: B.S. of Marketing Emphasis in B2B Completed
Summer 2009
Grand Valley State University: General Education
Fall 05' to Winter 07'
Foreign Language: Effective conversational Spanish
Computer Competency: MAC - Snow Leopard, OS iPhoto
PC- Windows, Microsoft Office and Adobe Creative
Suite
Internship Experience: April 20, 2009 to July 20,
2009
WTRV WLHT WFGR WNWZ - Regent Broadcasting internship in the Marketing
and Promotions department. Skills acquired consisted of networking, remote
broadcasting and equipment set up. General production knowledge and
soundboard operation was observed in addition to the promotions duties.
For a short period of time I sat in as an administrative assistant in
charge of Prize Watch and phones.
Professional Experience:
. Gap Inc.: 5/07 - Present Seattle, WA- Grand
Rapids, Holland, MI
Sales Associate, Cashier, Shipping and Receiving for both Gap and
sister company Banana Republic. Product knowledge and sales technique
were applied in order to meet daily revenue and store credit card
application quota. Received recognition awards for exceeding customer
service and credit card expectations.
. Total Logistic Control: 10/03 - 5/05
Holland, MI
Administrative Assistant for the warehouse included shipping and
receiving duties as well as customer service for several accounts.
Proficient in Viaware warehouse management system, Microsoft Office
including Excel, filing organization and telephone communication
skill.
. J.J. Finnegan's : 6/06 - 10/06
Holland, MI
Hostess and help wait staff. Fair and accurate scheduling was
implemented as well as efficient communication between, customers,
wait staff and management.
. Johnny Carino's: 11/03 - 3/04
Holland, MI
Curbside Cashier promoted to Server. Skills necessary included up-
selling, positive customer service, money handling, multitasking and
Micro computer system knowledge.
Suggested References
Sara Hutchings General Manager of Banana Republic
500 Pike St. Seattle, WA 98101
Nicole Havener Promotions Director
50 Monroe Ave. NW Grand Rapids, MI 49503
Heidi Flowers General Manager of Gap Outlet
12330 James St. Holland, MI 49424
Mike Westerhoff Total Logistic Control Warehouse Manger
449 Howard Ave. Holland MI 49424
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