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Mollie A Shubert

***** ********** ******

Grandview, MO 64030

Phone: 816-***-****

Alt. Phone: 816-***-****

E-mail: ablpcb@r.postjobfree.com

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Objective

A position as an Administrative Assistant or equivalent utilizing my

skills obtained in my past administrative support positions.

Summary of Qualifications

Highly motivated, dependable Administrative Support professional with

over five years of experience working for top-level companies.

Especially skilled with working in Access databases and Excel program.

Work Experience

Quality Assurance Analyst (6/2009 - Present)

IRR-Residential, LLC, Westwood, KS

Entering, assigning, following-up and managing quality assurance process

to completion for property valuation orders within a network of

affiliates & vendors to assure timely, efficient, high-quality product;

Maintaining a uniform flow of work by identifying and managing multiple

priorities;

Analyzing and reporting on exceptions in the appraisal quality assurance

process as indicated by the Company's technology platform;

Assisting clients, affiliates and vendor panel members with various

assignment-related issues;

Entering and maintaining vendor records & information;

Providing back-up & overflow coverage for Assignment Management

department;

Performing the work of word processing operator, data entry clerk, or

other clerical functions in relation to quality assurance duties, as

required;

Following written, documented procedures for handling quality assurance

assignments and suggesting improvements where indicated.

Document Control Associate I (9/2007 - 4/2009)

Black and Veatch, Overland Park, KS

Under Engineering staff, provided administrative support by means of

requesting computer program permissions to IT Department, sending

vacation and personal time requests to Supervisor and HR staff. I also

updated the section calendar on a daily basis marking sick and vacation

time. I also scheduled conference rooms and sent out meeting requests for

staff.

Utilized Excel and Access to do final invoices, status reports and

packing lists.

Tech Support Rep (7/2007 - 9/2007)

Iconma at Sprint campus, Overland Park, KS

Built pricing plans for the Marketing Department utlizing internal Sprint

programs.

Tier 1 Support Representative (3/2006 - 7/2007)

Asurion, Kansas City, MO

Provided customer support to cell phone customers with their replacement

claims for damaged phones.

Answered calls on an incoming line with headphones on and at a computer.

Lines Specialist and other positions (7/2005 - 3/2006)

JM Neil and Associates, Kansas City, MO

Worked several temporary assignments at SPRINT through JM Neil and

Associates while looking for a permanent position.

Loan Officer Assistant (6/2003 - 7/2005)

James B. Nutter and Company, Kansas City, MO

Assisted Loan Officers with the input of client mortgage loan

applications.

Ran credit reports utilizing Factual Data.

Provided back-up to the Main Receptionist, answering an incoming

switchboard and connecting calls to over 100 extensions.

Data entry and other administrative support duties as needed.

Was also employed with James B. Nutter and Co from October 1998-October

2001.

Education

Bachelor of Science

Southwest MO State

Springfield, MO

Major-Psychology

Minor-Human Resources emphasis

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