Customer Service Representative

Samantha Braun

*-*****@*******.***

Current Address Permanent Address

*** ****** *** *** * 20406 110th St.

LaPorte City, IA 50651 Parkersburg, IA 50665

Objective

Seeking a full time position with a well established organization to

apply and further develop the knowledge that I have gained through my

education.

Education

University of Phoenix Online, Phoenix, AZ

Bachelor of Science: Criminal Justice Administration

Graduated: December 2009

GPA: 3.56

University of Northern Iowa, Cedar Falls, IA

Bachelor of Arts: Criminology

Enrolled: August 2006-May 2007

GPA: 3.0

Hawkeye Community College, Waterloo, IA

Associate of Arts: Corrections

Graduated: May 2006

Final GPA: 3.07

Work Experience

Bremer County Sheriff, Waverly IA June 18, 2009-Present

Dispatcher

Hours per week; 37.7

. Monitor the location of emergency services personnel, dispatch the

appropriate type and number of units in response to calls for

assistance.

. Receive 911 calls and citizen's calls and direct them to the

appropriate personnel.

. Monitor all radio communications from all emergency personnel in

Bremer County and surrounding areas.

. Enter wanted and missing persons, stolen vehicles, and stolen guns

into National Crime Information Center (NCIC).

. Run criminal histories, driver's licenses checks, vehicle plates and

vin numbers through NCIC.

. Activate emergency broadcast system in cases of serve weather.

. Operate office automatic equipment

GMAC Mortgage, Waterloo IA February 1, 2010-March 1,

2010

Customer Service Representative

Hours per week; 40

. Receive customer's phone calls and assist with any questions they may

have with their escrow accounts, mortgages, payments, etc.

. Use smart call, Microsoft word, and other programs designated by GMAC

Mortgage

. Operate office automation equipment

Homeland Security Solutions, Inc., Quantico, VA October13, 2008-

April 17, 2009

Records Clerk, Quantico Marine Corps Base

Hours per week; 40

. Receive, track, file and secure all relevant correspondence, records

and documents as required by policy governing the operation of the

Provost Marshalls Office/Marine Corp Police Department (PMO/MCPD).

. Receive and perform local background checks for civilian, federal

agents and military members.

. Provide copies of accident reports to authorized personnel.

. Log, track, and secure necessary information in records logbooks.

. Utilize databases, including National Crime Information Center

Interstate Information Index (NCIC III), National Law Enforcement

Telecommunications Systems (NLETS), and Consolidated Law Enforcement

Operations Center (CLEOC), Department of the Navy Criminal Justice

Information System (DONCJIS).

. Perform Traffic Clerk duties when required; including answering

questions, providing customer service, and inputting/tracking

citations.

. Operate office automation equipment.

Victoria's Secret, Fredericksburg, VA June 27, 2007-October 2,

2008

Sales Associate

Hours per week; 20

. Greet customers and assist with finding merchandise

. Conduct transactions using cash register and credit card machine

. Asses, organize, and price merchandise

. Handle customers telephone calls

Wackenhut Security, Waterloo, IA November 23, 2005-April

17, 2007

Security Officer

Hours per week; 32

. Greet employees and visitors and assist with any issues

. Monitor security cameras and alarms

. Perform security routes and secure all buildings

. When necessary obtain evidence and provide an incident report

regarding situation

Cedar Falls Police Station, Cedar Falls, IA February 8, 2005-

December 15, 2005

Community Service Officer (CSO)

Hours per week; 20

. Greet officers, citizens and city employees and assist with filing

reports, requesting officers, fingerprinting and any other issues

. Monitor security cameras and any arrestee inside, operate police

radio, and answer telephone calls

. Obtain individual's background information

. Complete end of shift reports daily

. Operate office automation equipment

. Assist with undercover operations and complete incident reports on

those operations

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