Erica N. Colbert

ablp7o@r.postjobfree.com

*** *. **** ******

Baltimore, Maryland 21205

845-***-****

443-***-****

Highlights of Qualifications

I have extensive experience in customer service, sales support and general

office activities, which effectively trained, motivated and supervised

staff to meet established goals. Also, I planned, coordinated and conducted

training sessions and staff meetings. I am computer literate and skilled in

Microsoft programs and several internal computer systems, including report

preparation.

Profile

Organized; paying close attention to details

Hard-worker and motivated; willing to see that task are completed

Ability to multi-task; capable of following specific instructions as given

A versatile team player; effortlessly able to adapt to change with a high

degree of flexibility

Demonstrate excellent communication skills; orally and written

Competence to be interpersonal/intrapersonal

Experience

Dynasplint Systems, Inc., Severna Park, Maryland

2006 - 2009

Sales Support Representative

Provided diligent administrative support to the sales consultants by

verifying insurance benefits, inputting patient information, scanning

appropriate documents, responding to emails and voicemails in a timely

manner, answering incoming telephone calls, held weekly and month end

conference calls, processed contracts; all in order to obtain weekly,

monthly and quarterly goals and quotas set forth by management.

JCM Associates, Inc., Upper Marlboro, Maryland

2005 - 2006

Front Office Coordinator

Greeted incoming visitors, vendors and contractors; answered mainline

telephone and directed all calls to appropriate office staff, opened and

closed the office, streamlined office supplies and provided administrative

support to office personnel in-house and field locations.

Annapolis Dermatology Associates, Annapolis, Maryland

2004 - 2005

Patient Registration - Front Office

Completed patient registration from checking in and out, scheduled

appointments, collected relevant copayments/balanced payments, answered

multi-line telephones/directed calls and prepared patient charts.

American Radiology Services, Inc., Annapolis, Maryland

2001 - 2004

Clerical Supervisor

Scheduled and coordinated radiology procedures with the ability to multi-

task; maintained files and arranged clerical staff meetings on a monthly

base. Assisted with registering patients in a timely manner and verified

insurance information; while overseeing the clerical staff.

Education

2009 - Currently Sojourner-Douglass College, Baltimore, MD continuing

to obtain a Bachelors of Arts/Criminal Justice

2004 - 2008 Strayer University, Millersville, MD Continued a

Bachelors of Science degree; Majoring in Business Management

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