Software Security

Desktop Support Technician Help Desk Network Administrator

Dependable and diligent IT professional who manages multiple tasks and

works well under pressure. Experience in installing, troubleshooting and

repairing hardware, software and peripherals, plus training of end users.

Applies consultative approach to resolving issues. Very patient. Provides

clear and simple explanations and works closely with people to develop

solutions to their computer problems. Seeking position that requires

creating systems and processes to improve quality, productivity and the

company's bottom line.

Technical Knowledge

Systems Hardware

Novell Netware 3x and 4x - Novell Directory Services - Windows NT - Windows

XP - Windows 7 Windows Server 2003/2008

Troubleshooting and Upgrading components

LAN/WLAN Routers - Switches - Hubs

Backup Tape Drives and Batteries - Security Cameras - Cabling

Blackberry and Android Phones - Phone Patching and Configuration

Printers - Scanners - Bluetooth Devices

Software

AVG Antivirus - Norton Utilities - Acronis - Backup Exec

Exchange 2003/2007 - Outlook 2003/2007 - BIS/BES Configuration

Office Suite - Adobe Photoshop - Quickbooks (Updating Managing and basic

troubleshooting)

WinPE (Data Recovery, User State Migration, VHD,RIS, Images)

Connectwise and Kaseya (Tasking and Services Management)

Networking

Maintaining and Monitoring a Server Infrastructure

Basic Knowledge of AD/GPO/DHCP/DNS/Certificates/VPN/RM

Experience

Bay Computing Group

2300 Clayton Road, Concord, CA - 925-***-****

Tier 1 Help Desk Position (9-28-09 to 6-28-10)

Working effectively with vendors of hardware and application software

during problem resolution

Helping resolve end-user and technical problems quickly and effectively

Troubleshooting servers, common server applications, firewalls, routers,

network infrastructure

Configuring, testing and deploying Operating system / software (upgrades,

hot fixes, and other updates)

Windows Server 2003/2008, Exchange 2003/2007, and Active Directory

administration

Opening, closing, or escalating tickets within service level agreements

time frames

The Conco Companies

5141 Commercial Circle Concord, CA - 925-***-****

IT Dept - 4 years (10-30-04 to 10-30-08)

Providing technical supporting for over 75 end users at multiple sites

across the northwest

Ensuring business functionality by resolving multiple software issues with

various departments

Installing, configuring, and maintaining standard office equipment

(printers, plotters, scanners, cameras)

Troubleshooting, repairing, and upgrading a wide variety of workstations

and associated equipment

Patching and configuring Nortel telephones for employees

Creating, updating, and managing various business essential databases

Monitoring network servers and enforcing policies and procedures to

maintain server stability

Implementing security into the infrastructure (key cards and security

cameras)

Creating company ads for construction magazines and sponsorship brochures

Education & Certificate Training

Loma Vista

1266 San Carlos, Concord CA 94519

HS Diploma

Diablo Valley College

321 Golf Club Rd, Pleasant Hill CA 94523

Attending 2nd year of basic education

University of Phoenix

Attending 1st year for B.S. in Information Technology

Innovative Solutions

2554 Millcreek Dr Sacramento, CA 95833

916-***-****. www.ISInc.com

Supporting Users Running Microsoft Windows XP

Access 2007 Level 1, 2, 3

Excel 2002 Level 1, 2, 3

Acrobat 6 & PDF Skills

Word 2002 Level 1, 2, 3

Windows Server 2003 Administration

Creating Forms with Microsoft InfoPath 2007

Exchange Server 2007

Sharepoint Level 1, 2

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