Customer Service Sales

Mickey Schutte

*** ********* *****

*********@*******.***

Manchester, tn. 37355

931-***-****

PROFILE

• Excellent sales, training and support experience.

• Proven communication skills, and leadership abilities.

• Ability to work independently and as a team member.

Key areas of expertise: Sales...retail experience...motivating customers and employees…

creativity… training small and large groups…presentations… development of new training

manuals… problem solving… building relationships…professionalism…dependable.

PROFESSIONAL EXPERIENCE

LOWE’S COMPANIES INC., 2008-2010

Sales/Design Consultant Kitchen Cabinets

• Secured customer base by visiting home for measure and consultation followed up by further

consultations.

• Increased revenue in 2008 by 83%.

• Utilized 20/20 design software to design kitchens and countertops.

• Delivered excellent customer service resulting in additional revenues through referrals.

KITCHENS DIRECT, 2005-2007

Sales/Design Consultant for upscale replacement kitchens

• Won Presidents Club two years running placing in the top ten consultants out of one hundred

and eighty nine.

• Consistently sold high-end kitchens on price retaining full commissions within first visit to

customer.

• Traveled within sixty mile radius to customer homes.

• Sales included appliances, counter tops, sinks, under cabinet lighting and kitchen cabinets.

• Mentored and coached new designers.

BERLITZ LANGUAGE SCHOOL, Munich, Germany 2002 -2004

Language Instructor

• Ταυγητ βυσινεσσ Ενγλιση το ε µ πλοψεεσ οφ λαργε χο µ πανιεσ.

• Χονσιστεντ ιν ρεταινινγ ανδ αχθυιρινγ αδδιτιοναλ χλασσεσ.

Α Σ ASSOCIATES, INC., Calabasas, California 1996 -2000

Trainer/Support/Implementation/Pre-sales Consultant for custom treasury workstation

software program

• Εξεχυτεδ τraining sessions at customer sites entailing two to three week sessions.

• Wrote custom program specifications based on customer requirements, communicated to

programmers specifications and tested programs for validity when complete.

• Provided technical support to customer base.

• Conducted two to three day sales consultations at fortune 500 company sites presenting

advantages of the program and further enhancements of base program by identifying custom

programming needs resulting in significantly higher revenues.

• Responsible for direction, coordination and evaluation of implementation and training.

• Traveled extensively throughout the States to customer sites.

ANTON SYSTEMS, INC., Ft. Lauderdale, Fl. 1992-1996

Trainer/Support/Implementation/Consultant for property management accounting

software program

• Implemented program for customer and conducted week long trainings at customer sites.

• Conducted special classroom training classes for specific modules.

• Provided customer support.

• Conferred with management to advice progress of training and implementation.

Other Relevant Experience

• Owner/trainer/Implementation/distributor of construction job-cost/accounting/autocad software

company.

• Successful recruiting experience.

• Develop training materials and manuals.

• Successful recruiting ability.

• Able to render exceptional customer service.

Contact this candidate