Customer Service Human Resources

**** ***** *****

Mountain Rd 843-***-****

Unit *50 E-mail

Greenville, SC joy.phipps@yahoo.

***** ***

Joy Phipps

Objective To secure a full time clerical position that

utilizes my skills, energy, and talent.

Education Bachelor of Science, Management, December 2004

Clemson University, Clemson, South Carolina

Emphasis in Human Resources

Related

experience Client Services, National Service Center

September 2008 - Present

Greenville, SC

Coordinate and monitor 70+ service technicians

daily activity.

Maintain call log by which service time and status

are measured.

Escalate service tickets to appropriate levels of

management along with summary of services rendered

and current status.

Input operational data into real-time datasheet to

ensure timely and accurate information is

transferred to billing and parts department.

Act as liaison between technicians and resellers to

communicate order specifications

Provide quotes to resellers for additional parts

needed and request purchase orders.

International Flight Attendant, Omni Air

International

January 2006 - September 2008

Atlanta, GA

Provided excellent customer service to

approximately 350 passengers per flight

Inventoried and stocked plane prior to takeoff

Ensured passengers and crew complied with company

policies and procedures as well as FAA regulations.

Communicate pertinent information regarding

flights, aircraft and weather to passengers.

Completed aircraft safety and maintenance checklist

prior to lift off; addressing critical issues with

aircraft mechanics.

Assisted passengers while entering or disembarking

the aircraft

Assisted supervisors with inflight training for new

employees.

Personnel Supervisor, Olsten Staffing

February 2005 - October 2005

Florence, SC

Consistently placed 20+ employees on a temporary

and/or temporary to hire assignments weekly.

Consulted with clients to define requirements for

specific jobs and placed personnel through in-house

recruiters, advertisements, and Internet-based

databases.

Performed weekly and monthly quality control checks

to ensure clients are satisfied with the employee

and made necessary adjustments.

On-Site Supervisor, Olsten Staffing - promoted

October 2005 - December 2005

Supervised 100+ associates by coaching and

counseling them to ensure effective job performance

and permanent placement at client

Functioned as primary liaison between client and

upper management in home office.

Defined job specifications and requirements by

conducting onsite surveys

Managed all documentation, files and reports

related to job orders and applicants

Monitored attendance, and employee performance

Provided new hire orientations with onsite tours

Inputted associates weekly hours on an excel

spreadsheet and forwarded to Payroll Department.

Student Office Assistant, Clemson Foundation

2000 - 2004

Clemson, SC

. Collected and recorded daily Alumni contributions

. Updated Alumni profiles

Skills Microsoft Office

Volunteer Work Barnabus Ministries

Ukraine

06/2001

Thrive Africa

South Africa

07/2008

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