Customer Service Manager

Objective

To promote company growth by providing financial, managerial, marketing,

and organizational skills acquired through educational preparation and work

experience.

Qualifications

. Extensive computer skills with proficient knowledge of Microsoft Word,

Excel, and PowerPoint.

. Strong planning, organizational, and critical thinking skills developed

through education and work experience.

. Substantial multi-tasking experience developed through fast-paced work

environments.

. Proven ability to build strong, trusting relationships with customers and

colleagues.

. Dependable, self-motivated individual with ability to rapidly learn new

tasks.

. Productive member of staff with a solid work ethic who has a record for

meeting goals and exceeding job expectations.

Education

Bachelor of Science in Finance

Southeastern Louisiana University - Hammond, LA

Graduation Date - May 2009

GPA - 3.25/4.00

Experience

Lead Teller - JPMorgan Chase Bank - Hammond, LA May 2010 - July 2010

. Coached, trained, and assisted tellers with routine and non-routine

questions and transactions.

. Supported Assistant Branch Manager with day-to-day activities, issues,

and teller overrides.

. Worked with others as both a member and leader of the team to present

seamless customer service while performing normal teller duties.

Teller - JPMorgan Chase Bank - Hammond, LA July 2007 - April 2010

. Processed customer transactions for various types of accounts.

. Recommended banking products to customers while providing quality

customer service to every person.

. Managed and balanced cash drawer daily.

Sales Support Associate - Victoria's Secret - Mandeville, LA Sept. 2006 -

June 2007

. Organized and stocked merchandise in the stockroom as well as on the

selling floor.

. Assisted sales associates and customer whenever possible.

. Effectively maintained store displays.

Concession Supervisor - AMC Palace Theater - Hammond, LA March 2006 - Sept.

2006

. Supervised, trained, and motivated other employees to make the theater

run smoothly.

. Organized and stocked merchandise on a daily basis.

. Greeted customers and completed their transactions.

Film Crew - AMC Palace Theater - Hammond, LA March 2003 - March 2006

. Sold movie tickets and gift cards in the Box Office and informed guests

about featured films.

. Prepared and served concession items to guests.

. Cleaned and maintained auditoriums, restrooms, and lobby areas.

References

Robin Andry

Personal Banker, JPMorgan Chase Bank

Hammond, LA

(504) 451 - 6439

LaDonna Montgomery

Branch Manager, Fidelity Homestead Savings Bank

Ponchatoula, LA

(985) 386 - 9687

Kim McCall

Graphic Designer, Shell Corporation

Owner of The Pastry Bag

New Orleans, LA

(225) 294 - 0031

Contact this candidate