Sales Customer Service
Resume:
Novi, MI ***** ablp12@r.postjobfree.com
Mirvat (Maria) Josey
Objective To obtain a long-term position that will offer
challenge, satisfaction, stability and a completely
new environment in which to grow and succeed.
Experience January 2010 - Current LearningExpress, LLC
New York, NY
Account Manager
In-house Sales Account Executive (individual,
distinct territory of 18 states in the Western U.S.)
of learning and continuing education databases,
working out of my home office.
Three statewide contracts totaling $600,000
August, 2006 - December 2009 ProQuest, LLC
Ann Arbor, MI
Account Executive
In-house Sales Account Executive (individual,
distinct territory of 18 states in the Western U.S.)
of full-text and online research databases to public
libraries
Achieved 105% of goal in 2006
Achieved 98% of goal in 2007
Achieved 105% of goal in 2008
Currently at 101% year-to-date as of October, 2009
Successfully negotiated several consortium sales of
$100,000+
Successful needs-based selling, with intra-office
group projects to identify/refine new selling
techniques (documented achievement, see portfolio
info below)
Detailed account management skills, with significant
focus on accounting, marketing, training and customer
service
Highly successful at building and maintaining
pipeline, forecasting sales, moving sales towards a
close
Successful history of meeting/exceeding goals and
quotas in a high-tech, competitive sales environment
Excellent competencies in all areas of high-end
customer service, account management, reporting,
sales analysis, billing, marketing, technical issues,
orders/contracts, renewal business, tradeshows, etc.
February, 2004 - February, 2006 Thomson Gale
Farmington Hills, MI
Territory Account Manager
Inside sales representative (individual, distinct
territory) -- Successfully sold print and electronic
reference products to K-12 schools and public
community libraries, significantly increasing new
business
Exceeded 2004 goal by 5.7% (documented)
Achieved or exceeded goal 6 of the 9 months worked in
2004
Best month was 198% of goal
Finished 2004 in the top 10% of salespeople, with a
reward trip to Mexico
Built solid relationships in a territory of 8-12
states, ensuring repeat business and new referrals
Attended/worked local and national tradeshows
Assistance with marketing, promotional material, etc.
February, 2002 - October, 2003 Broner Glove &
Safety Co. Auburn Hills, MI
Inside Sales Account Manager
Increased new business by over $100,000 in a $500,000
territory
Met/exceeded monthly sales goal 6 out of 8 months in
2002, 7 out of 9 in 2003
Sold safety and first aid products to Fortune 500,
automotive, industrial, municipal and construction
customers - increased sales with plant
managers/safety directors and built solid
relationships in a down market
Increased new business and grew customer base by
prospecting unconventional customers, such as
construction companies, government entities,
manufacturing plants
Took on additional duties such as proofreading
catalog, suggesting new products and assisted in
marketing strategies
January, 1998 - October, 2001 MFASCO Health
& Safety Roseville, MI
Inside Sales Account Manager
Grew sales of first aid, safety and medical
supplies/equipment to an inside sales territory
consisting of medical, industrial, municipal, lab and
other customers
Far exceeded the sales growth expectations in 2000
with over $250,000 in new business (over 28%) over
prior year
Achieved top-rep status at the end of 2000 with a
reward trip to Orlando, FL
Expanded customer base by prospecting to
unconventional customers (sports teams, disaster
clean-up, etc.)
Secured bids and RFQs/RFPs in both the government and
educational sectors, resulting in a 50% increase in
bid awards over previous years.
May, 1996 - December, 1997 MFASCO Health
& Safety Roseville, MI
Customer Service Representative
Maintained and grew customer relationships by
providing order entry, follow-up and other assistance
Received recognition for up-selling on inbound
orders, and promoted to Inside Sales Representative
Assisted owners/management in other areas such as
catalog development, new product selection, marketing
strategies and customer analysis.
Also assisted with light accounting and preparing
bids/RFPs
Education 1993-1996 Macomb County Community College
Warren, MI
3.2 grade point average - excelled in
Literature/Composition/English classes
Training
Formal and informal training classes with PSS
(Professional Selling Skills)
Formal and informal training classes with Miller
Heiman sales methodologies
Winnie Ary seminars, One Minute Salesperson book,
Little Red Book of Selling,
Extensive knowledge of Internet, MS Office,
SharePoint, many kinds of research
Intensive training on CRM software (e.g. Siebel,
Goldmine, Salsforce.com
Other
Achievements
Hand-selected by Executive Management Group for the
prestigious "Sales Leadership Council" - an elite, 12
member leadership-grooming program
Member of the elite "Sales InnoTank" team at
ProQuest, which beta-tested and brainstormed new
technology and processes for sales
High-praise and positive reviews from current manager
at ProQuest
Elected to be on the SKILL committee (Sales Knowledge
in Lifelong Learning a training committee within
the Thomson Gale sales department
Multiple high-scoring year-end performance reviews
The parent company is now Thomson Reuters
#8 in 2009 as a top company to work for in MI
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