Customer Service Sales
Resume:
Norma Perry
Reynoldsburg, Ohio 43068
**********@*****.***
Professional Objective:
Well Versed Individual who is able to adapt quickly and support
an Office solid as concrete. Strong ability to work with
customers in a Project Management Role. Able to develop long term
Relationships. More than 4 years experience in a Call Center
environment providing support work through difficult processes
and Managing projects. Extensive knowledge on Customer Service
and Administrative skills. Customer-focused, resulted-oriented,
with Superior Communication, leadership and Management skills.
Education:
June 2010- Present
Phoenix University Online Human
Resource Management
Working on Bachelors Degree in Human Resource Management
August 2001 - May 2006 Owens
Community College
Criminal Justice Technology
Associates Degree in Criminal Justice Technology
Honors
Scholarship recipient from the ASIS foundation
August 2002 - April 2003 Owens
Community College
Basic Peace Officer Academy
Graduated and received Peace Officer Certification for the State
of Ohio
Work experience:
November 2009- Present
MRC- McJunkin Red Man Corporation
Sales Administrative Support
Performs administrative, payroll, clerical, and technical duties
as assigned requiring the use of strong independent judgment,
strong time management and strong organizational skills to handle
and prioritize multiple tasks.
Strong working knowledge of typing and data entry, used
initiative and judgment within established policy and guidelines
to provide a complex office support and communicate effectively
with coworkers, management, vendors, and customers.
Assisted with OCTG sales, entered orders, helped with sales, and
created databases to keep information, maintained databases.
Generated weekly, monthly and daily reports. Forecasting sales,
OCTG forecasting.
January 2009- December 2009
Insight/JPMorgan Chase
Project Administrator
Provide assistance in tracking multiple projects and work to
facilitate the steps in a given Project implementation
Ensure good practices in standard methodologies and processes
that are used in the Execution of projects
Document and track all development requests, monitor and maintain
development Schedules and implementation, follow up, proactive
contact with other teammates to Review progress and confirm
action taken.
Assist in the coordination of meetings in order to assure
timely and accurate completion Ensure development project plans
and adhere to the Project Plan throughout the project Lifecycle
Ensure that technical documentation is complete through the
project lifecycle
Track project implementation through established Change Control
procedures, participate In customer calls and reviews
Track Cross Bank deposits and make sure bank procedures are
implemented and followed
May 2008 - November 2008
Roto Studio
Administrative Assistant
Answered multi-line phone system, route calls as needed, maintain
calendars, arrange Meetings, support staff, create spreadsheets,
Maintain email accounts, communicate with Vendors and clients
Travel Arrangements, Keep an up-to-date calendar of events,
gather information, type Bulletin information in designated
format, spell-check, proofread
Do everything possible to become a proficient computer operator.
Supervise all computer-Related procedures. Plan overall
utilization of computer capabilities
Maintenance of office files, Keep all files in an orderly manner
and prepare filing system Directions for other users
Maintain petty cash, Maintain master calendar, Open, date and
sort incoming mail
Receives visitors to the office and responds to needs, Handles
the telephone and answering Machine
Inventory control for office supplies
Supervision for office staff and help, Includes recruiting,
scheduling, training, and work Review. Payroll.
Preparation of the annual report. Responsible for setting
reasonable deadlines for Acquiring, Reports typing the
information received, editing, formatting, proofreading, Copying
and assembly of reports, Bookkeeping, Maintains a complete and
systematic set of Records of business transactions. Balances
books and prepares reports to show receipts, Expenditures,
accounts payable, and various other items
Maintain personnel records,to maintain personnel files on all
personnel and support/office Staff, as outlined in Employee
Policy, Maintain an Office Procedure Manual creation
May 2006- May 2008
Dillard's Salon/Camelot Spa
Salon Coordinator
Cashier, set appointments, customer service, inventory, sales,
reconciliations, scheduling front desk, maintain all employee
files, marketing, time sheets, small cleaning duties, tanning
beds, laundry.
July 2003 - May 2006
Lucas County Sheriff's Office
Dispatcher/ Deputy Sheriff (presently hold Special Deputy
rank)
Empowered to enforce such laws and take action in all matters as
may legally fall within The jurisdiction of Lucas County
Answers Police business phones, assesses needs and directs
assistance
Telephonically assists citizens, victims of crime, business
representatives, other Police Agency representatives, local
employees and officials, and employees from other Police Agencies
Assists citizens, victims of crime, business representatives,
other Police Agency Representatives, local employees and
officials, and employees from foreign city departments At the
lobby window as the need arises
Maintains the order, efficiency, sanctity, uniformity and
integrity of Police Communications Command Center
Monitors the Police building to ensure all of its doors,
hallways, rooms, and jail remain Secure, Monitors alarm systems
Operates the LEADS computer, Operates the
Computer-Aided-Dispatching system, answers The 9-1-1 emergency
phones
Enters warrants into the computer system, Verifies warrants,
prepares reports as required
Locates and furnishes streets, addresses, and phone numbers as
requested
Opens and closes building security doors by remote control
Maintains LEADS security and integrity, Maintains 9-1-1 security
and integrity
All other duties as assigned by Police Staff or Supervision, or
as needed by other Officers
Summary of qualifications:
Microsoft XP/2000, Proficient in Microsoft WORD, EXCEL and Power
point, Outlook, Adobe Acrobat, Adobe Reader, Java, Lotus Notes,
Blackberry Enterprise Server, Same-time Connect, Skype, HTML
LEADS, NCIC, APCO Certified, OPOTA Certified, Firearms Certified
Internet, Fax, Radio Dispatch, First Aid, Cisco IP phone system,
other Multi line phone systems, Email, Online conferencing,
webcam
SAP, Quatro Pro, QuickBooks, SIMMS, FOCUS.
ECIS,GEMMS, Micro MD, and Medical Terminology
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