Customer Service Sales Representative

BRITTANY C. SCOTT

*** ******* ****

Jacksonville, Florida 32218

Phone: 904-***-****

Email: *******@*****.***

Objective: To obtain a professional position within a dynamic company to utilize my effective oral and

written communication skills, as well as my excellent analytical and multitasking skills that I

have acquired through previous work experience.

Education: Florida State College at Jacksonville, Jacksonville, Florida

Associates of Arts in Business Administration

Expected Graduation Date: August 1, 2011

First Coast High School, Jacksonville, Florida

High School Diploma

Graduation Date: May 23, 2004

Employment

Experience: AT&T

Consumer Sales Representative: May 2008-August 2009

• Provided customer service to residential customers by handling service inquiries, complaints,

bill questions and payment extensions/service requests.

• Managed a high-volume workload within a deadline driven environment.

• Delivered 93% in new landline sales in January 2009

• Recognized by center manager for exceeding sales expectations in high speed Internet.

• Team Award; Six months perfect attendance

Episcopal Children’s Services

Administrative Assistant: November 2007- February 2008

• Provided various administrative duties, including answering multiple phone lines, filing

papers and making copies.

• Greeted guest upon arrival and directed them to their appropriate venue.

Florida Community College at Jacksonville

Financial Aid Representative: December 2007-November 2007

• Assisted previously enrolled and perspective students with financial aid by completing the

FAFSA application for the current school year.

• Provided various administrative duties, including answering multiple phone lines, filing

papers and making copies.

CitiStreet

Customer Service Representative: September 2005- January 2006

• Provided customer service to clients with medical insurance and benefit claims.

• Provided information in response to inquiries about products and services.

Skills: Proficient knowledge of Microsoft Office, Internet & all Social Media.

References available upon request.

Contact this candidate