Manager Customer Service

CARRIE MCCRAE

**** ******** ** **, *****, OR ****4, CELL 503-***-****, abloyq@r.postjobfree.com

EXPERIENCE

Bluestone & Hockley Real Estate Services, Salem, OR

Resident Apartment Manager (Sept 2008 to Jun 2009)

• Provide outstanding customer service to existing and potential tenants

• Complete weekly activity reports

• Post internet ads for available units

• Create and print marketing flyers for available units

• Respond to calls and emails regarding units available

• Show rent ready units to prospective tenants

• Complete follow-up of all rental inquiries

• Submit completed rental applications to corporate office for screening

• Complete lease agreement and move in walk through with new residents

• Develop and implement a resident retention program.

• Negotiate lease renewals with current residents

• Assist residents with maintenance issues

• Issue resident notices

• Inspect work completed by maintenance and vendors

• Insure property appears clean and well maintained

• Keep office, files and keys organized and secure

• Manage Petty Cash

• Observe Fair Housing and confidentiality in all tasks

• Attend monthly manager training.

• Complete quarterly market survey

• Inspect vacant units for damage

• Schedule vendors for vacant units

• Perform annual interior inspections

• Additional work requested by Portfolio Manager

Northwest Pacific Property Management, Salem, OR

Leasing Agent (Jan 2008 to Jun 2008)

• Greet prospective residents and provide property details, rental information & qualifying criteria.

• Record traffic and phone activity

• Monitor occupancy and availability of units.

• Verify applications and notify applicants of approval or denial

• Complete follow-up of all rental inquiries

• Walk through units to ensure they are ready

• Collect rent, deposits, and fees

• Participate in move in inspections

• Maintain grounds, models, and office well that the grounds, models and office

Macy’s Department store, Salem, OR

Retail Sales Flyer- Seasonal (Nov 2006 to Jan 2007)

• Professionally show and sell merchandise

• Enhance the customer's shopping experience

• Establish/ develop/ maintain client relationships

• Respond to customer inquiries

• Ensure timely resolution of customer issues

• Up-sell

• Knowledge of products/ brands

Original Roadhouse Grill

Host/ Hostess (Jan 2006 to May 2006)

• Provide guests with a positive first impression

• Fulfill To-Go orders

• Manage hostess cash drawer

• Seat guest in a server rotational order

• Answer and direct all incoming calls

• Schedule reservations

• Produce guest wait list

• Demonstrate knowledge of menu and daily specials

• Complete opening/ closing duties

EDUCATION

Post Secondary Coursework

Chemeketa Community College; Salem, OR US (March 2010- Current)

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