Customer Service Manager

Rerconica A. Jones

*** ********* **

Reynoldsburg, OH. 43068

H: 614-***-****

C: 614-***-****

**************@*****.***

Professional Profile

To obtain a position within the field of Customer Service

Representative that will allow the utilization of excellent

organizational skills, strong written and verbal communication skills,

dependable and proficient skills with Microsoft Office.

Education

1991 South High School-Diploma Columbus, OH

2006-2009 Miami -Jacobs Career College Columbus, OH

Graduate July 2009 with AAS in Private Investigation

Employment Experience

Security

U.S. Security Associates, Inc Columbus, OH May. 2009-

Nov. 2009

.Patrolling the interior and exterior areas using CCTV, investigation

reports and observation log sheets

Clerical Assistant

Acloche Staffing Columbus, OH Dec. 2007-

Feb. 2008

Spherion Grove City, OH May. 2004-

Jan. 2008

.Communicate with dispatches in other areas and provide information as

needed

.Answered 16-line telephone and directed tractor trailers to and from

dock bays

.Showing clients apartments and handling payments for rental office

Sales/ Customer Service Representative

Staffmark/SME/Supervisor Level 1 (Funai Service Corp) Groveport,

OH Nov. 2009-present

Eddie Bauer Fulfillment Service Columbus,

OH July. 2005-July. 2008

.Service customers that are buying and utilizing consumer products

.Provide solutions to customers who have purchased consumer products

and may be experiencing problems with various components or need

replacement products

.Research issues like replacements, credits and return shipping

.Use tools provided to solve problems and make decisions for

customers/company's best interest and maintain call center database by

entering and verifying information; updating logs

.Maintained a high level of professionalism with the customer at all

times

. Handle escalated calls from CSR, Carefully monitor call volume,

Supervise assigned team by Team Manager and be responsible to update

and alert CSR's of any changes mode on process and procedures

General Cleaner

Aetna Building Maintenance Columbus, OH Jan. 2007-

May. 2007

Four Seasons Service Canal Winchester, OH

Oct. 2003- Apr. 2004

.Clean break rooms areas, restrooms, offices, stocked supplies and

maintained communication with manager

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