Customer Service Project Manager
Resume:
Jason J Palka
Sewickley, PA ***43
ablovr@r.postjobfree.com
CAREER OBJECTIVE: TELECOMMUNICATIONS FIELD TECHNICIAN
EDUCATION and MILITARY TRAINING
North Allegheny High School, Wexford, PA
. June 1995 - Diploma
Verizon Telecommunications, Pittsburgh, PA
. May 1999 - Certificate
o Pole Climbing School; Installation and Maintenance school; First
Aid/CPR, Customer Service and Communications
Computer Skills
. June 2001 -Certificate
o Certificate in the utilization/application of Lexmark, HP,
Compaq, and Dell Computers and/or Printers
United States Marine Corps
. January 1995 thru 2001 - Certificates
o Personal Finance
o Terrorism Awareness
o War Fighting Tactics
o Fundamental of Marine Corp Leadership
o Counseling for Marines
o Military Studies
o Principle Instruction for the Marine NCO
o Leadership and Administration
Experience
Stroehmann Bakeries, Pittsburgh, PA 12/2009 - Current
. Currently, I am a Route Sales Driver/Salesperson responsible for the
delivery and managing of customer product supply/demand, working in
collaboration with my customers to maintain adequate inventory on
their respective customer shelves and/or display cases and to ensure
that the needs of our customers are met to their satisfaction.
Rightech, Pittsburgh, PA 5/2009 - 12/2009
. At Rightech, I was a Level 3 installer, responsible for the
installation of power cables as well as 25 pair, 50 pair, and/or 100
pair cables. Also, I was responsible for the termination of wiring
on mainframes and powering up of DSO and DS3 cabinets.
Horizon Information Services, Glenshaw, PA 9/2008 - 5/2009
. As Lead Technician, I was the supervisor of technical installers on
the various job sites. During this supervision, the installers and I
were responsible for the installation of NEC phone systems, wireless
cell service antennas, as well as Cat5, Cat6, Fiber Optic, and Coax
cables, and all necessary corresponding equipment. I was also the
liaison between the customer and internal management to ensure that
deadlines were met for the company as well as our customer.
JNET Communications, Pittsburgh, PA 4/2008 - 9/2008
. As Project Manager, I was responsible for the supervision of several
technical contractors who installed fiber-optic conduit. The duties
I performed consisted of verification and interpretation of
commercial and/or residential buried plant blueprints, provide daily
status reports to my team and management, ensured timely completion
of all projects which resulted in the completion all projects within
budget, and provided conflict resolution between management, staff,
and our customers.
Contracts, Pittsburgh, PA 1/2007 - 3/2008
. As an Installation Technician, I was responsible for the installation
of power, alarm, data cables, BDFB's panels, circuit breakers, galaxy
controllers, central office switches and routers, Cat6, Fiber Optic
cable, Power cable, and test/turn up equipment.
Verizon Communications, Pittsburgh, PA 2/1997 - 10/2006
. As a Senior Systems Technician, I was responsible for the technical
support in regards to telephone, computer, and printer equipment for
5 internal departments, approximately 300 employees. Also, I
had responsibility for the installation, testing, repair of in-house
telephone lines which included POTS, ISDN, and Meridian, 2.4k - 56k
circuits, Cisco switches/routers for the Verizon Network, and
utilization of appropriate testing equipment.
. Prior to being a Senior Systems Technician, I held the position of
Service Technician which my duties included but were not limited to
the installation, testing and repair of residential customer POTS
phone service, DSL, and acted as an interim supervisor when the
supervisor was unavailable.
. My entry position at Verizon was as a Maintenance Administrator. I
was responsible for customer service, troubleshooting of customer's
telephone related issues/concerns/problems, data entry, supervisor of
the customer service desk where I was able to provide conflict
resolution to escalated customer matters and to ensure the needs of
our customer were met.
United States Marine Corps, Moundsville, WV 6/1995 - 6/2001
. As a Corporal in the United States Marine Corps Reserves, I was
accountable for the supervision of the morale, welfare, discipline,
and training of 27 subordinate marines at Marine Wing Support
Squadron, Detachment Alpha. I provided daily status reports in regards
to the marines, weapons, and gear in my platoon to the in charge
Weapons Platoon Officer. In addition to my daily status reports, I
was responsible for the evaluation of the marines in my platoon to
determine their effectiveness and compliance to the United States
Marine Corp policies/procedures/protocols/regulations, nominated
individual marines from within my platoon for promotions and/or awards
based upon the outcomes of their evaluations, the implementation and
supervision of all platoon training plans, ensured that the training
was performed/conducted in accordance with the training plan and
completed in a safe/effective/timely manner, and that the marines in
my platoon were current on all testing and qualifications that were
set forth by the United States Marine Corp.
Achievements
. July 1997 - Recipient of Meritorious Mast for superior performance in
the execution of my duties while serving Ground Combat Element, MAGTF-
25
. August 2000 - Recipient of the Navy and Marine Corps Achievement
Medal for professional achievement while serving as Administrative
Chief
Community Service
. January 1996 - Department of the Navy Letter of Commendation for
personal and humanitarian efforts during the severe weather conditions
experienced throughout the Northeast of America specifically the
weather conditions in Wheeling, WV.
References
Available Upon Request
Contact this candidate