Customer Service Manager

Phillip Al-Nachef

P.O. Box ***

El Prado, NM ****9

Cell# 818-***-****

*********@*****.***

Summary of Qualifications

. Twenty nine years of various experiences in Business Management

and the Customer Service industry with superb work ethics.

. Excellent organizational skills, quick learner, outstanding

customer service skills and a self starter.

Employment

February 2009 - February 2010, IZ Technologies Baghdad, Iraq

Sr. Cultural Advisor/ Sr. Data Analyst

. Support the Infostructure Strategic Engagements Team (ISE) and the

director of, MNF-I /TF-BSO, Directorate of Telecommunications (CJ6)

located in Baghdad, Iraq in the ability to open and develop

relationships of understanding and trust with the Iraqi Government

Officials. Provide continuous guidance and feedback during

strategy, planning and execution of engagement initiatives, and

also provides direct guidance to other linguists and interpreters.

Co-author of several proposals, whitepapers, and studies that were

presented to Iraqi high officials, Ministers, and the Prime

Minister

Sept. 2007-February 2009, Aegis/GLS Baghdad, Iraq

Linguist and Cultural Advisor

Supported Multi-National Forces - Iraq (MNF-I), Directorate for Strategy,

Plans, and Assessments (CJ5), located in Baghdad, Iraq with critical

linguistic skills, cultural awareness, and strategic geopolitical insights

Have accomplished the following in the performance of my duties:

. Lead translator for the Directorate's interactions as part of the

Joint Committee to Transfer Security Responsibilities in Iraq and

during engagements with Iraq's National Security Advisory (NSA)

staff

. Provided staff officer-like evaluations of the nuances of verbal

and written communication exchanges received from Iraqi officials

and provided critical insights to enable CJ5 personnel to fully

understand Iraqi concerns that might otherwise have been missed

. Lead interpreter for a joint American, British, and Iraqi political

delegation to investigate unrest and corruption in Basra which was

headed by Iraq's Deputy Prime Minister, Mr. Braham Saleh

. Built strong personal relationships with key Iraqi personnel that

further facilitated the accomplishment of CJ5's mission

. Led a team of 6 other translators on the CJ5 staff and provided

additional technical and linguistic training as needed

Apr. 2001-April 2008, Cigarz Wine N More, Inc. Huntington Beach, CA

Co-Owner/Manager

Successfully co-owned and operated a Cigar & Wine retail store. Responsible

for purchasing merchandise, max -level inventory management, sales,

customer service, marketing, and cash management.

Oct. 1997-Dec. 2000, Rendezvous Travel, Inc. Washington, DC

Leisure Dept. Manager

Manage the leisure Dept. that included organizing tour packages to the

Middle East. Handled several corporate accounts. Helped develop the agency

website (www.iliketofly.com).

Oct. 1995-Jan. 1997, Service Merchandise La Habra, CA

Operations Manager

Managed the operation of an 8-12 million-showroom and catalog retail store.

Responsibilities included sales, merchandising, customer service, inventory

control, P&L management, and all personnel related issues of recruiting,

developing and coaching employees.

Dec. 1989-Oct. 1995, Circuit City Buena Park, CA

Operations Manager

Managed the operation of a 24 million dollar per year electronic retail

store, which included staffing, P&L management, inventory control (cycle

counts, physical inventory and monitoring AS400), risk management,

warehouse management, customer service, credit dept., and all other matters

related to the daily operation of the store.

Jan. 1981-Jan. 1988, CBN Television Middle East Beirut, Lebanon

Senior Cameraman/Editor

Filmed and edited hard news (including combat situations) and featured

stories for broadcast on "THE 700CLUB" and Middle East Television's English

and Arabic nightly newscast. Had many exclusive video pieces broadcast

internationally through CBN-WTN distribution agreement, and assisted

foreign correspondents in production of news stories through Lebanese

military lines during the Israeli withdrawal from Lebanon in February 1985.

Education

B.A. Degree in Business Management, 1978-1982, Beirut University College,

Beirut, Lebanon

High School Diploma, 1974-1978, Christian Teaching Institute, Beirut,

Lebanon

Languages

Fluent in English and Arabic (Both verbal and writing skills)

Skills

Proficient of Microsoft Word, Excel, PowerPoint, Outlook, Publisher, and

QuickBooks Pro

Clearance

Secret

References and Letters of Recommendation (LOR) available upon request

Contact this candidate