Customer Service Sales

Denise Hufham Russos **** Hobart Drive

910-***-**** (Cell) Wilmington, NC 28405

Professional summary

Proven professional who is highly energetic, organized, response oriented

and motivated to work with people from a variety of backgrounds. Strengths

include in-depth work with a variety of client based software programs,

internet marketing, online and face-to-face business networking,

relationship building, national and international sales prospecting.

Skilled in streamlining office processes and procedures; cutting the "fat"

away from ineffective business practices and strengthening work spaces.

Experience

Progressive Organizing Solutions Wilmington, NC

Productivity Specialist/Wellness Consultant 2007 to Present

Worked as an organizing consultant and as a productivity consultant helping

businesses and individuals organize their space, time and information

through a variety of processes and methodologies. This includes utilizing

organizing software, online tools, spacial organization and centrally

understood filing systems, time management coaching, virtual coaching and

life coaching.

Selected Accomplishments

. Assessed and formulated disorganized and unproductive workspaces in

order to create systems that flowed, increased productivity and

ultimately saving the client time and money.

. As an entrepreneur, learned the art of building a virtual and onsite

organizing business. This includes building three websites, creating

blogs, writing articles, creating wiki pages, teleconferences and

webinars which require market research, targeting market niches, sales

and ongoing sales prospecting.

. In order to build visibility and become a profitable business owner,

developed and launched marketing initiatives, product ads,

participated in PR events, that involved network marketing,

involvement in the North Carolina, South Carolina, and Texas business

communities, and utilizing lead databases to prospect in and outside

the US.

. Social Networking online, creating pages, delivering daily business

tips to followers.

Diane Baker & Associates Wilmington, NC

AFLAC Regional Office

October 2009 -March 2010

Part Time Office Assistant while building business

Worked as part time office assistant; set up weekly meetings, prepared

materials for meetings, recruiter duties including calling prospective

recruits, setting appointments, arranging for insurance schools, gathering

data for supervisor.

Cape Fear Community College Wilmington, NC

Continuing Education

Defensive Driving School July 1, 2009 - Nov 2009

Worked as part time support personnel; registering classes, signing people

up for classes, advising prospective students of information with regard to

classes. Utilizing Datatel software; Safety and Health Commission software;

and Microsoft Office software.

Temporary Services Wilmington, NC

Administrative Assistant 2006 to 2007

Worked for two different temporary services providing administrative

support, office and clerical assistance as needed in business environments.

Western-Southern Financial Group Wilmington, NC

Insurance Agent - Financial Services Rep 2005 to 2006

Spent a brief time in the insurance field after studying for and receiving

Life and Health licensure for the states of North and South Carolina.

Wilmington Police Department Wilmington, NC

Administrative Support Technician 1996 to 2005

Worked to support the Wilmington Police Department by providing

administrative services to the Support Services Division throughout the

department. Reported to Support Services Supervisors; Donna McClellan,

Captain Sharon Pulley.

Selected Accomplishments

. Assisted management in implementing desired changes resulting from

"PERF" - Police Executive Research Forum by writing a response for the

Support Services Division using quantifiable and qualitative research

that created long lasting changes with the Support Services Division.

PERF was a survey tool used to identify weaknesses specific to

internal customer service within the department. The department's

commitment to its employees as the result of the PERF was to implement

effective and lasting changes to better the business environment and

culture.

. Maintained the integrity of the departments Pistol 2000 RMS software

database through accurate report transcription, and data entry.

. Served as internal auditor and conducted timed-audits of police

records per the requirements of the State Bureau of Investigation.

. Assisted local law enforcement agencies with investigation needs that

pertained to current and past records in preparation for court by

locating and pulling records for them. Assisted other law enforcement

agencies upon request with their needs for specific reports.

Education and Certifications

BACHELORS OF SCIENCE, Criminal Justice Administration

Mount Olive College . Mount Olive, NC

Division of Criminal Information NCIC certification

1996 through 2005

ASSOCIATES IN APPLIED SCIENCE, Police Science Technology

Wake Technical College . Raleigh, NC

Writing Experience

Mount Olive Criminal Justice Newsletter - multiple articles

The City of Wilmington Employee Newsletter - multiple articles

Research Thesis: Counterterrorism Preparedness of Law Enforcement Agencies

in the Lower Cape Fear Area

Internet based blogs on several subjects

Memberships and Affiliations

NAPO- Member 2010

Azalea Coast Executive Network, President 2009-2010

Azalea Coast Executive Network, Vice President of Programs (2008 - 2009)

Nikken Independent Wellness Consultant

Send Out Cards Distributor

http://www.progressiveorganizingsolutions.com

http://www.keysofwellness.com

http://www.the-personal-growth-guru.com

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