Human Resources Manager

Nicole Hooper

*** **** ****** ********* ( Kenmore, NY 14217 716-***-**** H (

716-***-**** C ( *********@*****.***

Summary

Results-oriented Human Resources professional with 12 years progressive

experience in Benefits, Compensation, Recruiting, Training, Project

Leadership and Customer Relations. Highly motivated and focused individual

with excellent communication skills that enable effective interaction with

all levels of staff and global business partners. Demonstrates a

commitment to continuous improvement and superior organization and time

management skills; thinks out of the box to creatively resolve problems.

Possesses strong computer skills along with an MBA in Strategic Human

Resources Planning and Management.

Professional Experience

Bryant and Stratton College, Buffalo, NY 2010- Present

Adjunct Professor

Reports directly to the Associate Dean of Instruction. Responsible for

providing an educational atmosphere where students have the opportunity to

fulfill their potential for intellectual growth and success.

. Identifies, selects, and modifies instructional resources to meet the

needs of students with varying backgrounds, learning styles, and speeds.

. Meets professional obligations through efficient work habits such as:

meeting deadlines, honoring schedules, coordinating and collaborating

with peers, students and the community.

. Communicates effectively, both verbally and in writing, with students,

administration and other professionals on a regular basis.

Moog Inc., East Aurora, NY 2002 - 2010

HRMS Business Analyst (2007 - 2010)

Reported directly to Human Resources Management System (HRMS) Manager.

Implemented HRMS (PeopleSoft) change projects by acting as project lead or

mentor to new project leads. End user population was located in 41

countries and included 350 contacts that supported 10,000+ employees.

. Successfully led numerous cross-functional project teams; conducted

training, researched system issues, evaluated functionality and met with

end users to assist with transition to PeopleSoft.

. Served as a functional and technical System Matter Expert (SME) for the

end user population.

. Researched and addressed user's needs; provided immediate solutions or

developed project plans for future implementations.

. Ensured data integrity that included testing system changes and

customizing delivered pages within the application; created reoccurring

and ad hoc reports for end users.

. Ensured proper use of all technical applications; trained end users on

all aspects of functional policies and procedures.

. Assisted with streamlining processes by analyzing data flows with global

users to enhance efficiencies and establish standards.

. Remained actively involved in high level benefit implementations.

Benefits and Compensation Specialist (2002 - 2007)

Provided guidance to employees and multi-cultural managers globally with

regard to benefits and compensation policies. Interfaced effectively with

team members, benefit consultants, administrators and vendors regarding

development and administration of compensation and benefits programs.

Worked with HR team to plan and coordinate annual open enrollment.

Maintained current knowledge and ensured organization was in compliance

with state and federal laws regarding compensation and benefits activities.

Benefits

. Responded to employee benefit inquires, conducted open enrollment

meetings, created and processed benefit documents, interpreted insurance

contracts and assisted with claim resolution.

. Designed benefit communication plan that included website development and

new documentation that improved communications with employees.

. Implemented and communicated FSA debit card program that streamlined

claims processing for users; developed employee communication materials,

held focus groups and informational meetings on Medical and Dependent

care guidelines; resolved issues as needed. Researched and recommended

new vendors that met organization's expectations.

. Partnered with Benefits Manager to integrate/merge benefit plans of newly

acquired companies.

. Proactively monitored pending state and national legislation to ensure

compliance readiness. Implemented changes and worked with multi-

disciplinary teams to ensure corporate-wide compliance.

. Maintained excellent working relationships with service providers in New

York, California, Utah, West Virginia, Pennsylvania, Michigan and North

Carolina.

Nicole Hooper Page 2

Compensation

. Worked closely and effectively with HR Vice President and Compensation

and Benefits Manager to create annual domestic wage package. Collected,

analyzed and presented a variety of economic and pay data from multiple

proprietary and public information sources for presentation to senior

leadership.

. Participated in numerous annual total compensation surveys that included

Hay, Mercer, ORC SIRS and Moog's local salary survey to ensure

competitiveness and equity of compensation plans.

. Benchmarked ad hoc job description requests to ensure competitiveness.

. Reviewed and adjusted all job descriptions to comply with FLSA

standards/requirements.

Univera Healthcare, Buffalo, NY 1999 - 2002

WinSales Coordinator (2001 - 2002)

Sales and Service Representative (2001)

Reported directly to the Senior Manager of Sales, and worked closely with

the Medicare Senior Directror and Unit Manager to ensure a seamless

presentation of monthly and annual targets/goals and expectation. Utilized

sales management software (WinSales) to manage all prospective leads for

the SeniorChoice Medicare+Choice health programs.

. Coordinated sales and service teams to improve lead management

productivity and member retention.

. Created territory divisions for field representatives; evaluated market

penetration and competitor market shares.

. Worked closely with advertising agency to manage multi-media marketing

campaign to track success of advertising efforts.

. Oversaw staff education and training with WinSales program. Tracked

applications, informational meetings scheduled/attended, lead generation

statistics, lead management flow charting and monthly enrollment

statistics.

. Represented company at various meetings and served as liaison for all

employer groups offering SeniorChoice.

. Managed system-wide upgrades of software that included reprogramming,

testing and training all customer service staff.

. Delivered high level of customer satisfaction through positive

interactions with members, colleagues, participating providers and

employer representatives.

Human Resources Assistant (1999 - 2001)

Responsibilities included managing temporary recruiting, internal postings

and open requisition tracking. Worked in Cyborg HRMS system.

. Managed and recruited for all temporary employees/contractors to meet

company-wide needs.

. Processed new requisitions; reviewed and evaluated approximately 1200

incoming resumes monthly; referred qualified candidates to managers.

. Maintained and delivered all affirmative action and EEO government

reporting requirements.

Education

Medaille College, Buffalo, NY - MBA, Strategic Human Resources Planning and

Management, 2006

International Foundation, Brookfield, WI - Certification in Benefits and

Compensation Management, 2006

Medaille College, Buffalo, NY - BS, Human Resources Management, Cum Laude,

2003

Erie Community College, Buffalo, NY - AAS, Business Office Management, 2000

Professional Affiliations

Society for Human Resources Management (SHRM) - Member

Buffalo Niagara Human Resources Association (BNHRA) - Member

International Association of Human Resources Information Management (IHRIM)

- Member

Oracle HMC User Group (OHUG) - Participant

Skills

( PeopleSoft ( MicroSoft Project ( Adobe (PageMaker, PhotoShop,

Professional) ( Lotus Notes ( Cyborg ( Camtasia ( UPK ( Visio (

( Facets ( Microsoft Office (including Access) ( Scansoft PDF conversion

software ( FTP/PGP Software ( Microsoft Works (

( AutoCAD ( WinSales ( Microsoft Outlook ( GroupWise ( Front Page (

Peachtree Accounting

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