Customer Service Manager

Suzanne Marie Guerra

Local Address

**** ***** ******* #****

Dallas, TX 75219

Cell: 254-***-****

E-mail: abloss@r.postjobfree.com

EDUCATION

St. Edward's University, Austin, Texas

B.A. in Communication/Media Production, August 2005

Cumulative GPA: 3.5

Academic Achievements: Graduated Cum Laude, Deans Honor List

Central Texas College, Killeen, Texas

A.A.S. General Studies, December 1995

Cumulative GPA: 3.2

Academic Achievements: Full Scholarship, Deans Honor List

EXPERIENCE

Examiner.com (freelance) August 2010-Present

Dallas Nightlife Events Examiner

Writes 4-5 articles weekly about Dallas Nightlife Events, utilizes social

media to promote website and articles written, uses SEO to optimize page

ranking, build and grow reader audience for Examiner.com.

Sue Ellen's/Caven Enterprises, Dallas, Texas April 2009 -

February 2010

Floor/Bar back/Bartender/Promotions and Advertising, Provided top-notch

customer service to patrons of the bar by maintaining a clean and safe

environment. Worked closely as a team to ensure bars were fully stocked

and functional. Member of PAC (Promotions and Advertising Committee), met

with other members of bars and corporate to discuss ways to implement new

and innovative ideas to promote Caven successfully.

NARAE Enterprises/Dealtaker.com, Plano, TX May 2007 - March

2008

Public Relations Associate, Provided leadership in the development of new

Marketing and PR strategies to help business. SEO search, Social Media,

basic HTML. This included coordinating and participating in the creation

of national and local campaigns to promote website which resulted in

television, radio, and print advertising. T.V. spots included The Today

Show along with local and out of state television spots. Worked with social

websites such as Face book, MySpace and Twitter to build new clientele for

business.

Houston Jackson Group (temp agency), Irving, Texas October 2006 -

April 2007

Honda Financial - Titles Analysts, (October 2006 - April 2007) Coordinated

with management the most efficient way to outsource existing car, truck,

and motorcycle titles without disrupting flow of customer service. Worked

closely with a team to effectively pull and archive files not being

outsourced. Provided back up support to front receptionist.

.

Houston Jackson Group (temp agency), Irving, Texas July 2006 - April

2007

Coldwell Banker (through Houston Jackson Group)

Listing Coordinator, (July 2006 - October 2006) Worked with large team of

realtors to input and edit new and existing residential and commercial

listings. Maintained open house log for realtors, provided local

newspapers with weekly information for open houses, assisted branch manager

with recruitment of realtors by maintaining log and contacting prospective

agents, provided receptionist support when needed

*References Available Upon Request

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