Customer Service Project Manager

M argo A.N. Hasert

* ** * * * d i s k D r i ve • L ove l a n d, C O 8 0 5 3 8

C el l : 97 0 6 6 9 8 3 2 2

m a r g o. h a s e r t @ y a h o o. c o m

Qualifications Summary

Support professional experienced in flexible office management skills within a fast-paced

environment requiring strong interpersonal skills. Strong planner and problem solver who readily

adapts to challenges, works independently and exceeds expectations. Able to organize multiple

priorities and meet rigid deadlines without compromising quality.

Office Office Management Spreadsheets / Reports Front-Desk Reception

Skills: Records Management Telecom Equipment Support Dispatch Coordination

Database Administration

Computer MS Word MS Outlook Apple / Macintosh

Skills: MS Excel MS Access Windows

MS Powerpoint MS OneNote UNIX

Experience Highlights

Administrative Support

Manage and maintain dispatch schedules.

Prepare invoices, reports, memos, letters, financial statements and other documents, using word

processing, spreadsheet, database, and/or presentation software.

Perform general office duties such as supplies, maintaining records management systems, and

performing basic bookkeeping work.

Customer Service & Reception

Excellence in communicating with individuals outside the organization, representing the

organization to customers, the public, and other external sources.

Ability to develop constructive and cooperative working relationships with others, and

maintaining them over time.

Demonstrated ability to work professionally in a fast-paced environment while preserving strict

confidentiality.

Management & Supervision

Strong ability to lead and train staff.

Communicate effectively with multiple departments to plan meetings and established strong

relationships to gain support and effectively achieve results.

Develop and implement new management policies and procedures.

Employment History

Support Call Coordinator, Computer Information Concepts, Greeley, CO., Jan 2005 May 2006

Customer Service Rep II, AppleOne, Greeley, CO., July 2004 Jan 2005

Project Coordinator, Staffing Solutions, Loveland, CO., Jul 2002 Apr 2003

Project Manager, COSS Technology Group, Inc., Fort Collins, CO., Aug 2000 Jun 2002

Billing Coordinator, ICG Telecommunications, Fort Collins, CO., May 1999 Aug 2000

Billing Coordinator, Synergetics, Fort Collins, CO., Jun 1998 May 1999

Education

B.S. Business Administration Management, Regis University, Denver, CO., May 2010

Associate of Arts, Front Range Community College, Fort Collins, CO., May 2007

Contact this candidate