Manager Sales
Resume:
Donna M. Starks
Columbus, Ga. 31904
**********@***.***
Objective
To manage & develop a specialty retail store using seasoned management
skills, which include effective communication, charismatic leadership, &
customer-focused product knowledge.
Summary
Effective manager with 24 years overall management experience & 11 years as
a store manager
2 + years Office Management experience
Strong interpersonal & communication skills leading to high employee
satisfaction & low turn-over
Proficient at attracting & developing talent, promoting teamwork, &
motivating employees
Drives business using product knowledge & a thorough understanding of
company sales tactics
Accomplished at reducing shrink & at turning around stores in distressed
situations
Exceptional operational skills including scheduling, payroll, financial
planning, & auditing
Experience
ATTORNEY - CHAD HUNT - Dawson, Georgia December 2009-April 2010
Training Office Manager
. Collected relevant information and researched case laws pertaining to
each case
. Review Chapter 7 or 13 bankruptcy petitions and schedules for legal
and procedural compliance with the Bankruptcy Code and related state
statutes.
. Review applications; where necessary, draft motions regarding
applications for payment of professionals' fees and expenses.
. Conduct analysis of disclosure statements of legal sufficiency;
determine financial condition of debtor and advise attorney or
analyst.
. As necessary, performed research to assist attorneys and draft
pleadings.
. Also communicated with the courts and trustees for the lawyer and the
clients.
. Also trained new employees to handle any money for filing fees or
lawyer fees.
Maurices - Columbus, Georgia
May 2007 - December 2009
Store Manager
. Responsible for labor scheduling, recruiting & hiring staff, managing
payroll and maintaining personnel files
. Coordinated and conducted Team operations, quarterly training, and
audits.
. Provided technical guidance and training on displaying visuals,
changing out products, and processing freight
* Created developmental plans leveraging strengths & developing
opportunities to move team to next level
* Maintained liaison with District Manager with outside agencies
concerning networking, fashion shows and community services
* Accomplished at reducing shrink and in 2007 and 2008 having a shrink
level below 1%, in 2007 -.87% and in 2008/ 94%
* Optimized schedule by analyzing performance reports & scheduling key
individuals during peak times
* Created developmental plans leveraging strengths & developing
opportunities to move team to next level
Marshall's - Columbus, Georgia
March 2005- May 2007
Ops/Human Resources Manager
Supervised day-to-day operations of a retail specialty store with $5.9
million in annual sales:
. Initiated and maintained all operations under the supervision of the
General Manager
. I ensured that the markdown team maintained an efficient and timely
work status
. Monitored backroom and receiving team to ensure timely processing of
product from backroom to floor, ensure the cash office is complying
with store protocol, and the fitting room, frontline, service desk and
lay-a-way desk are functional and prepared
. Initiated and maintained all personnel files, job training, and
associate scheduling
. Coordinates and conducted all Loss Prevention meetings and training,
completed store Loss Prevention audits, and oversaw inventory in 2006
with a percent of 1.47% and 2007 with a percent of 1.97%
. Responsible for labor scheduling, recruiting & hiring staff, &
managing payroll
Eyeglass World - Columbus, Georgia
Sept. 2002 -July 2004
Office Manager/General Manager
Supervised day-to-day operations of the Doctors Office, Lab, and Retail
Store
. Initiated and maintained overall store operations
. Maintained and ensured all sales goals were met, validated and ensured
store budgets (including payroll and all cost relevant), and projected
and reviewed profit and loss.
. Initiated and maintained all personnel files, employee reviews, and on
the job training.
. Ensured team is focused on an exceptional customer experience through
engagement & product knowledge
. Created developmental plans leveraging strengths & developing
opportunities to move team to next level
Banana Republic - Spring, Texas Nov. 2001 - April 2002
Sales Manager
. Ensured team is focused on an exceptional customer experience through
engagement & product knowledge
. Used leadership & coaching skills to challenge staff to perform at
higher levels & strive to meet goals
. Promoted a positive work environment by recognizing & reinforcing
desired behaviors
. Held staff accountable using customer experience reports
. Training to step into manager role when Baybrook store came
available
. Collaborated with General store manager in leading product knowledge
& customer service meetings
. Prepared & presented store weekly focus to align leadership team &
meet sales goals
American Eagle - Spring, Texas
June 2001 - Nov. 2001
Store Manager
Supervised day-to-day operations of a retail specialty store with $4.9
million in annual sales:
* Responsible for labor scheduling, recruiting & hiring staff, &
managing payroll
* Trained staff in product knowledge with a focus on providing
exceptional customer service
* Reacted to day-to-day changes in business using daily reports
* Actively took part in business & staff concerns during weekly meeting
& individual one on ones
* In my six months their our retail sales percent went from Negative 43%
down to 1% down
BATH & BODY WORKS - Florence, Alabama & Kingswood, Texas June 1998 -
June 2001
Store Manager
Oversaw operations of personal care store, which generated 2.2 million
annually:
* Supervised 4 sales leadership team members & roughly 20 sales
associates
* Led weekly sales leadership team meeting to align management team with
store & company goals
* Analyzed business by applying business insight cycle then creating
action plan to impact sales trend
* Created developmental plans leveraging strengths & developing
opportunities to move team to next level
* Ensured team is focused on an exceptional customer experience through
engagement & product knowledge
* Held staff accountable using customer experience reports
* Optimized schedule by analyzing performance reports & scheduling key
individuals during peak times
* Used leadership & coaching skills to challenge staff to perform at
higher levels & strive to meet goals
* Promoted a positive work environment by recognizing & reinforcing
desired behaviors
* Consistently ensured store was fully staffed during peak times by
networking & maintaining a recruiting log
Education
Columbus Technical College - Columbus, Georgia 2010-2010
General courses towards
Short Courses & Seminars:
Hiring & Interviewing
Floor & Window Marketing
Inventory Management
Marketing & Sales
Office Management
Microsoft Office 2007
References Available Upon Request
Contact this candidate