Customer Service Management
Resume:
Jeremy Beyer
Ankeny, IA 50023
To whom it may concern:
Accepting challenges is the foundation of my life experiences and something I do with
confidence. You will find me a totally committed individual with pride in being direct, spontaneous
and communicative. I posses the ability to multitask, problem solve, and dedication to getting the
job done right. These are the qualities that make me an excellent candidate for this position.
From past experiences and education, I have acquired persuasive techniques that are needed to
influence co-workers, upper management, and customers in making choices. My leadership
skills are developed and have allowed me to spontaneously interact with ethnic diverse
populations and all age groups. I am a motivator and organizer and these skills have enabled me
to effectively defuse problem situations with customers using tact, thus creating a long-term client
base. Teamwork is another skill I have acquired and one I know is necessary for organizational
cohesiveness. Over the years, I have had to establish daily operational bases for
projects/programs and provide the direction to insure the progress and deadline were met.
I will appreciate the opportunity to meet and further discuss my qualifications. I am looking for
forward to hearing from you. Thank you in advance for your consideration.
Sincerely,
Jeremy Beyer
Jeremy Beyer
Objective
To bring to your organization, enthusiasm, dedication, responsibility, and good work ethic,
combined with a desire to utilize my skills obtained through experience in the following areas:
Highlights
• Fast learner; easily adapts to change
• Proven record of reliability, loyalty, ethical behavior, and responsibility
• Enthusiastic and committed to getting the job done right
• Able to multi-task and work independently
• Outstanding communication skills
Work Experience
MidAmerican Energy 2003-Present Des Moines, IA
Metering Analyst
• Responsible for managing Meter Technicians, scheduling work, inventory management,
coordinate projects with several contractors as well as other departments, public relations,
payroll and data entry, accounts payable/receivable, and maintaining a safe working
environment
• Ability to manage multiple projects in order to efficiently and effectively get the projects
completed on time
• Developed curriculum for Meter Technician apprenticeship program
• Developed and implemented multiple business strategies to find lost revenue
• Developed and submitted an Automated Meter Reading/Infustructure (AMR/AMI) business
plan to MidAmerican Energy’s Senior Management Team
• Utilized on mutilple project teams to bring process management skills, operational analysis,
and problem-solving ability
VIP Animal Care 1999-2006 Waterloo, IA
Co-Founder
• Responsible for in-home animal care, serving nearly 50 families.
Petco 1998-2006 Waterloo, IA
Sales Associate and Lead Groomer
• Provided oversight and direction for the Grooming Department
• Worked with the public on a day-to-day basis, developing excellent public relations skills
• Responsible for training and supervising new groomers
• Developed customer service policies for assigned stores
• Set performance and revenue records for grooming 4 years in a row
Education
Harvard University 2007 Des Moines, IA
• Management Mentor program
• Pilot program designed to produce quality managers
University of Phoenix 2004-2006 Des Moines, IA
• Master of Business Administration
University of Northern Iowa 2000-2002 Cedar Falls, IA
• Bachelor of Arts
• Industrial Technology Education major
• General Industries minor
• Emphases in computer aided drafting and design and construction
Activities & Accomplishments
Active Member 2003-Present
• Midwest Energy Association (MEA)
• Electrical Power Research Institute (EPRI)
• International Utilities Revenue Protection Agency (IURPA)
• Des Moines Hapkido Club
• Great Lakes Metering School (GLEMS)
• Saylorville Baptist Church
Student Chapter of the American Veterinary Medical Association (SCAVMA) Auxiliary
2002-2006 Ames, IA
• President 2005
- Tripled attendance, increased finances by 62%, and attained gold certification from the
American Veterinary Medical Association
Professional References
Available Upon Request
Contact this candidate