Customer Service Representative

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LaSheila Mone' McBride

*** ******* ******

Atmore, AL 36502

Phone: 251-***-****

Alt. Phone: 251-***-****

E-mail: ***********@*****.***

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Objective

My objective is to obtain a position as a Office Assistant allowing me to

use my skills and experience in this field.

Summary of Qualifications

. Highly motivated, determined, and disciplined high school graduate

. Proficient in Microsoft Office Word, Excel, and PowerPoint

. Excellent written and verbal communication skills

. Ability to provide coverage at area facilities during times of

short staffing or as required

. Ability to read and write in English

. Proficient in math

. Ability to type 40 cwpm

. Ability to stand for long periods of time

. Willing and able to commit to length of assignment without

interruption

. Clear and concise communication skills (diction, enunciation, etc.)

. Utilization of available avenues for problem resolution in a calm

manner

. Work as a team member

. Ability to understand and carry out moderately complex oral and

written instructions

. Ability to meet and deal effectively with the public and detainees

. Ability to develop correspondence, reports and operational

directives.

. Excellent organizational skills.

Work Experience

Customer Service Representative (10/2009 - Present)

West At Home LLC, Omaha, NE

Answer all incoming calls and assist customers with questions, placing

orders, and/or resolving complaints. Place orders using computer software

and customer's credit/debit card.

Casino housekeeper (5/2008 - 7/2009)

Wind Creek Casino and Hotel, Atmore, AL

Cleaning the game room/ floor by picking up trash, paper, cups, etc.

Education

Associates Degree

Faulkner State College, Bay Minette, AL

Criminal Justice Degree

Phi Thetta Kappa Honor Society- Vice President of Public Relations 2007,

Dean's List

Pursuing Bachelor's Degree

Troy State University eCampus

Criminal Justice Major

Contact this candidate