Manager Customer Service
Resume:
Telford P. Delmoe
Gilbert, Arizona 85234
ablonh@r.postjobfree.com
PROFESSIONAL PROFILE
Director of Purchasing. Purchasing Manager. Purchasing Agent. Procurement
Manager. REO. Property Preservation. Budgets. Forecasts. Estimator. Job
Costing. Blueprints. Plans. Contracts. Skilled Negotiator. General
Accounting. Bachelor of Science - Accounting. Leader. Trainer. Performance
Evaluator. Computers. Software Systems. Databases. Writer. Planner.
Interpersonal Skills. Public Speaker. Versatile
STRENGTHS AND ACHIEVEMENTS
. Seventeen + years experience in the highly competitive Phoenix
construction industry
. Proven versatility - varied skill sets in various market segments with
leadership experience
. Possess the ability to achieve realistic goals and stated company
objectives
. Excellent verbal and written communication skills
. Experienced in Contracting, Purchasing and Procurement, Accounting,
Quality Control, Product Design, Scheduling, Operations Management,
Production, Computers and Public Speaking
. Broad and vast knowledge of the Phoenix market construction trades base
PROFESSIONAL EXPERIENCE
Director of Purchasing
Retro Pro Home Improvement, Mesa, Arizona
June 2009 - March 2010
. Manage materials purchasing for kitchen and bath remodeler
. Recruit vendor base and contracting for cost containment through
competition
. Develop and standardize Work Instructions and Standard Operating
Procedures
Director of Purchasing / Purchasing Manager
Brown Family Communities, Tempe Arizona
April 2006 - June 2009
. Promoted to Director - Department head in January 2007 by CEO
. Direct purchasing department work flow and process, allocate department
resources, forward planning, goal setting and personnel hiring and
training
. Create vertical hard cost Proformas for land acquisition according to
company profit objectives
. Financial analysis applying and adjusting various budgets and contracts
to improve company P & L
. Recruit subcontractor/vendor trades base for vertical development using
partnership approach
. Negotiated 18-25% decreases saving potentially $14 million +/- over the
life of all communities
. REO Property Preservation / Asset Management for lenders during
receivership
PROFESSIONAL EXPERIENCE (cont.)
Purchasing Agent
Richmond American, Beazer and Montalbano Homes, Phoenix Arizona
February 2004 - April 2007
. Manage community Purchasing process from standard features
(specifications), contracts, scopes of work, bid forms, base and option
costs, for project bid packages and community maintenance
. Recruit subcontractor/ vendor trades base for active bidding vendor list
. Create and analyze budget Proformas for land acquisition requests
. Manage budgets and contracts, production support, and quality of
subcontractors, during all phases of construction for code, inspection,
performance, and quality standards adherence
Superintendent
Continental Homes, Towns of Maricopa & Gilbert, Arizona
March 2003 - December 2003
. Organize and manage production of semi-custom homes for builder in master-
planned communities of Rancho El Dorado, Maricopa and Seville Golf
Community, Gilbert
. Perform daily scheduling duties using 'Airwavs Airtoolz' web based
scheduling system
. Developed subcontractor quality and performance benchmarks according to
stringent company quality standards and code compliance
Service Manager - Purchasing Agent - Superintendent
Providence Homes, Mesa, Arizona
March 1993 - March 2003
. 10 years at entry level production residential builder, learning all
aspects of the industry
. Established fundamental knowledge in Customer Service, Construction,
Accounting, Purchasing and Land Acquisition and Development
EDUCATION
Bachelor of Science - Accountancy
Arizona State University, Tempe, Arizona
May 2000
Completed degree while working full-time
SYSTEMS EXPERIENCE
Windows 2000 Professional, 98 SE, XP, 7, AS/400, J. D. Edwards, Buzzsaw
(Administrator Level) Microsoft Office Suites - 2000, XP, 2003, 2007
(Access, Excel, Project, Word, Outlook, PowerPoint), Newstar, Budgetrac,
IHMS MARK Systems, IBSWin, ISO 9001:2000 (Quality Management System)
PERSONAL
Willing to travel and/or relocate
References upon request
Contact this candidate