Software Service

Location:

Posted:

August 13, 2010

S tacie Bennett

Ashford, Al. 36312

Objective Statement- I am a self-motivated, career minded, well rounded employee. I am

an excellent problem solver that works well under pressure and responds well to a

challenge. I am looking forward for a chance to grow and excel with your company.

Q UAL I F ICAT IONS

• Working knowledge of Megalink and Novell Netware.

• Proficient in using Windows XP and Microsoft Office to include: Outlook,

Access, Word, PowerPoint, and Excel.

• Excellent People Skills.

• Good Organizational skills.

• Ability to grasp new concepts quickly.

• Capable of adapting to new environments

• Strong working knowledge of system setup, including but not limi ted to Work

1, Work X, Server, Hub, Modem, Scanners, Keyboards, wedge boxes, and

p rinters.

EDUCAT ION

2002-2004 Wallace Community College D othan, Al.

• Associate Degree Computer Applications

1998-20001 Rehobeth H igh School Rehobeth, Al.

• Received Diploma and graduated with honors.

EMPLOYMENT

2006-2010 Tech Support Specialist Movie Gallery, Dothan Al

• Answered, evaluated, and priori tized incoming phone calls and email

r equests from users experiencing problems with software, hardware,

networking, and other computer-related technologies.

• Gathered information about the problem and walked the user through

p rocedures to determine problem.

• Logged and t racked calls using database and maintained history records and

p roblem documentation.

• Called software and hardware vendors to request service regarding defective

p roducts.

• Forwarded problems to appropriate personnel, technician, or service.

2002-2004 Work Study Wallace Community College Dothan, Al

• Helped maintain the computer labs software, hardware and networking.

• Assisted students with computer hardware and software.