Customer Service Sales Representative

**** ******* ***

Columbus, Ohio *****

614-***-****

Email ablolp@r.postjobfree.com

Brandon Hefflin

Education

University of Toledo Toledo, OH

Bachelor of Business Administration

Focus Area: Marketing

Degree Received: 2006

Experience:

Spherion Columbus, OH Nov. 2009- Mar.

2010

Medco Health Solutions

Eligibility Representative

* Researched patients profiles through mainframe

* Analyzed and used professional judgment to determine eligibility status

for prescriptions

* Processed and transfer prescriptions to current insurance provider

* Followed corporate pharmacy procedures when contacting patients and

insurance providers through fax, e mail and phone

* Used excel spread sheets to track production

Alliance Data Westerville, OH Oct. 2008 -

Mar. 2010

Collector

* Contacted consumers who are one to six months past due on credit card

accounts

* Negotiated payment arrangements on a file of delinquent accounts

* Secured payment arrangements with customers by phone

* Required to meet establish goals including balanced saved, pay- by

-phones collected and call quality

* Maintain adherence to all collection laws

Staff Mark Columbus, OH Jun. 2009- Oct.

2009

McGraw Hill

Customer Service Order Management

* Used oracle software program, to process book orders

* Processed customer transactions received through phone, mail, fax, and e

mail

* Contact customers to verify orders received

* Used excel spread sheets to track production

Abercrombie & Fitch New Albany, Ohio Fall/Wimter 2006

Merchandise Processor

. Verify, scan, and accurately process merchandise

. Enter into data base the correct shipping information

Gap. Inc. Grove Port,

OH Fall/ Winter 2005 Merchandise

Processor/ Data Entry

* Verified, scanned and accurately processed merchandise

* Updated correct shipping information and merchandise ordered

* Entered into the computer system updated customer information

Phoenix Services Toledo, OH May 2004 -

Jan. 2005

Customer services

* Outbound sales representative

* Organized marking mail advertisements

* Received inbound calls and handled customer concerns

Clause Temporaries Toledo, Ohio

Summer 2002- 2003

General labor/ Production

. Preformed various factory assignments

. Shipping, receiving

Computer Skills

Microsoft word, Excel, Oracle software, Maine frame

References available upon request

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